Customer Service Representative

Navia Benefits Solutions - Renton, WA

30+ days ago

Job Summary

For over 28 years, Navia Benefits Solutions has been recognized as one of the premier benefit administrators on the West Coast. Our dedicated team supports clients throughout the US, from small start-ups to large enterprises with one mission empower organizations with guidance, tools, and wisdom to advocate for the health, well-being, and financial welfare of their employees.

This primary purpose of this position is to provide customer service over the phone with respect to payments, coverage, and other general questions. This position will also work closely with insurance carriers to ensure coverage is accurate with approximately 80% inbound calls and 20% outbound calls.

Responsibilities and Duties

  • Process claims
  • Provide customer service for al Navia customers via phone and e-mail
  • Ensure that forms, correspondence, policies and procedures comply with Federal and State regulations
  • Research questions as needed and provide prompt resolution independently
  • Other duties as assigned

Qualifications and Skills

  • High school diploma or equivalent
  • 1 years of customer service experience (preferred)
  • Familiarity with Microsoft suite applications (Word, Excel, PowerPoint)
  • Must have a great phone personality and genuinely enjoy helping people
  • Must be able to multi-task (working on administrative tasks in between phone calls)
  • Able to communicate undesirable outcomes tactfully
  • Strong oral and written communication skills
  • High attention to detail
  • Able to self-manage your time

Benefits

Navia Benefit Solutions provides a competitive salary and comprehensive benefits offering for our employees. Below is an outline of some of the benefits we offer:

  • Health benefits (medical, dental, and vision)
  • Life Insurance (Complimentary)
  • Long Term Disability Insurance (Complimentary)
  • Tuition Reimbursement
  • FSA/HSA/HRA
  • PTO/Paid Holidays
  • Employee Assistance Program

Job Type: Full-time

Salary: $15.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • High school (Required)

Location:

  • Renton, WA (Preferred)

Work authorization:

  • United States (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone