Full Job Description
Now Brewing – bsa lead! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.
This job contributes to Starbucks success by providing business expertise in maintaining and identifying and designing improvements on application(s) or database system(s) for Law & Corporate Affairs. Provides user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training. Acts as a lead to experienced analysts.
Essential job functions include but are not limited to the following:
Leads support for Law & Corporate Affairs (L&CA) tools, including user management, daily auditing and resolution of errors and user issues.
Interfaces with vendor and internal teams to drive best-in-class customer support.
Collaborates with business group management to develop appropriate training materials to support the needs of the functional area. May provide direct end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
Develops project plans in coordination with Starbucks Technology (ST) partners, functional analysts and vendors, and other business units and departments. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.
Gathers and documents business requirements. Leads the design and development of new and improved processes, tools and system enhancements to support business unit requirements. Develops test plans and scripts. Manages testing of system fixes, new releases and enhancements, changes and implementations and system interfaces, in order to ensure functionality and user acceptance.
Researches best practices and analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification. Leads and participates in cross-functional teams to represent business unit or department interests from a technical and process perspective and provide recommendations on new initiatives or projects. Assesses benefits to be derived from systems improvements and quantifies impact to business unit. May assist in development of project scope, budget estimates and timeline.
Troubleshoots, identifies and tracks software and hardware issues and resolves them to keep systems operational. Develops recommendations and coordinates issue resolution with Starbucks Technology (ST) and outside service providers based on business unit priorities. Documents and communicates problem resolution.
Key Experience:
End-user support and training - 6 years
Experience with the applicable business system(s) - 6 years
Functional area experience in retail, human resources or finance - 6 years
Systems design, testing and implementation - 6 years
Project management - 3 years
Script development and application testing - 1 year
Experience working in, or closely with Legal and Corporate Affairs (Security, Resilience, Ethics & Compliance, Data Privacy) functions preferred
We’d love to hear from people with:
Ability to communicate clearly and concisely, both orally and in writing
Ability to balance multiple priorities and meet deadlines
Ability to work independently and make decisions with minimal supervision
Proficiency in Microsoft Office Suite
Ability to convey technical information in an accessible and understandable manner
Training and presentation skills
Analytical, problem-solving and troubleshooting skills
Understanding of functional area business objectives, strategies and workflow processes
Advanced knowledge of business-specific applications, such as legal ebilling
Knowledge of business requirements management
Join us and be part of something bigger. Apply today!
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
