Help Desk Technician

Innovation Associates - Johnson City, NY3.7

Full-timeEstimated: $39,000 - $55,000 a year
Skills

Apply online @ https://innovat.com/help-desk-specialist/

Job Summary

Provides technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available documentation, acquired knowledge, computer analysis techniques and procedures.

Provides technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available documentation, acquired knowledge, computer analysis techniques and procedures.

Provides technical consultation, problem resolution, and support in customer’s network and Pharmacy Management System, using available documentation, acquired knowledge, computer analysis techniques and procedures.

Responsibilities and Duties

ESSENTIAL JOB FUNCTIONS:

· Using self-developed, available tools, experience, and judgement, analyzes and determines if equipment is defective and needs to be returned for service. If defective, issues proper RMA to customer.

· Consults customers on installation of new/replacement equipment and software upgrades to ensure satisfaction.

· Interface with Innovation Associates Customer Support, Customer Engineering, and Counting Technology to obtain technical assistance, to coordinate return of defective components and coordinate shipment of replacement components.

· Records all call related information, performs analysis and reporting as requested in a timely, accurate and concise manner.

· Drives continuous improvement for all Customer Service implementation and activities while upholding the highest standards of quality and professionalism.

· Maintains a broad knowledge of computer technology, equipment, and systems. Participates in group, as well as independent projects and performs other duties as assigned.

Qualifications and Skills

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to focus on the details of the work requirement to fulfill the requested work in a timely and efficient manner
  • Ability to work within time and budget constraints
  • Ability to analyze and solve problems
  • Ability to communicate effectively, both orally and in writing
  • Ability to create, compose, and edit written materials
  • Excellent attention to detail
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Prefer Microsoft SQL Server experience

Job Type: Full-time

Experience:

  • Technical Support: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Education:

  • Associate (Preferred)