Scheduler

Visiting Angels - Anderson, IN (30+ days ago)


The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. The Scheduler reports directly to: The Staff Manager

CLASSIFICATION: Non-Exempt

SUPERVISION EXERCISED: Caregivers

PRINCIPAL ACCOUNTABILITIES:

  • Schedule caregiver team for hours of service on new clients

and open hours/shifts on existing cases. Provide
consistency in caregiver scheduling with clients.

  • Maintain computer schedules and ensure timely data entry

for clients and caregivers.

  • Contact clients and caregivers regarding day-to-day

scheduling changes.

  • Enter and maintains client and caregiver information in the

database.

  • Monitor the telephony logs on a daily basis, making the

appropriate corrections to the system to facilitate accurate
processing of payroll and billing.

  • Provide regular updates to the direct supervisor on any open

shifts after an exhaustive effort has been made to staff the
shifts.

  • Provide timely reporting to direct supervisor on caregiver

supply and demand.

  • Communicate and reinforce Visiting Angels’ policies and

procedures.

  • Communicate and refer appropriate matters to the

Operations Manager for direction.

  • Perform general office duties including but not limited to

word processing, filing, reception and telephone services.

  • Participate in the 90-day, annual evaluations and

performance improvement plans for the caregiver team.

  • Maintain positive relationships with all clients and their

families, prospective clients, caregivers, prospective
employees, fellow team members and referral sources.

  • Maintain absolute confidentiality of all information pertaining

to employees, clients and client’s families.

  • Demonstrate dependability and reliability.
  • Maintain professionalism, provides support and

encouragement to the caregiver team.

  • On-call evenings and weekends, as directed. Keep on-call

materials current with client information, instructions and
directions, current roster of care and roster of active direct
care staff.

  • Perform other functions as deemed appropriate by the

management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

  • High school diploma and two years of experience in an

office setting, preferably in private duty homecare.

  • Demonstrate proficiency with Microsoft Office (Word, Excel

and Outlook) applications, scheduling systems and other
health care industry related software.

  • Ability to listen and communicate clearly, fluently and

diplomatically orally and in writing.

  • Ability to remain flexible, resilient, calm and maintain a sense

of humor; and present a well-groomed professional image.

  • Ability to plan, organize, prioritize, delegate and accurately

follow through in work activities with time constraints and
interruptions to meet deadlines, as well as, work
independently with a minimum amount of direction and/or
supervision.

  • Ability to generate goodwill for the Agency with staff, clients,

their family members and referral sources. Demonstrate a
strong commitment to client service excellence.

  • Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

  • Sitting, standing, bending, reaching, stretching, stooping,

walking, climbing stairs and moving intermittently during
working hours.

  • Must be able to lift at least 50 lbs.
  • Must be able to see and hear or use prosthetics that will

enable these senses to function adequately to ensure that
the requirements of this position can be fully met.

  • Must be able to properly operate office equipment.
  • Must have a valid driver’s license and reliable transportation.
  • Must be able to maintain verbal and written communication

with co-workers, leadership team, supervisors, clients, family
members, vendors and all business associates within or
outside the Agency.

  • Successful completion and ongoing compliance with all

licensing, certification, continuous education, background
testing, drug and alcohol testing. OIG and health
assessments as may be required under federal, state or local
law or per employer policy.

  • All of the above demands are subject to the ADA

requirements.

**Must be able to work well under pressure**

110 E County Road 300 N, Anderson, IN 46012-1202, United States

Job Type: Full-time

Salary: $14.00 /hour

Education:

  • High school (Required)