Work at Home Customer Service Representative

C3/CustomerContactChannels - Texas

Full-time
Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Customer Service Representative (Work from Home)

Position Purpose: In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO.

Job Responsibilities
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment
Qualifications
Ability to pass a drug screen and background check
Dedicated area to work from in your home
Internet speed requirement of 5 Mb/s for download speeds and 1 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player
System Requirements

The employee is responsible for purchasing/using their own equipment

per specifications below:Internet Requirements:
5 Mb/s download 1 Mb/s upload speed

Flat screen 19” monitor

Headset: HW52 Model Standard with HIS cords

(All other equipment will be provided)
Employee is responsible for maintaining current anti-virus definitions and OS updates.
Twice a year the employee will be required to complete a workstation audit to ensure all requirements are being met.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!