Operational Risk Consultant 5 - Wealth and Investment Management Coordinator

Wells Fargo Bank - New York, NY

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

This Operational Risk Consultant 5 (ORC5) is responsible for the independent oversight of front line operational risk management effectiveness of risk initiatives within the Wealth and Investment Management (WIM) business. This role is expected to engage with business and risk resources within the front line to influence and challenge risk management activities and decisions.

This Consultant will utilize a broad understanding of the Wealth & Investment lines of business (LOBs) and will be considered a thought leader. They will assist the business oversight leader with all matters pertaining to Operational Risk coverage and oversight. In this capacity, this Consultant reviews and challenges significant Front Line operational risk program execution, including, but not limited to, business continuity, payments, external fraud, information risk management, safety and physical security, transaction processing and execution, third-party risk management, and various risk assessment policies and programs. The risk professional in this role will also develop detailed understanding of business strategy, the customer base, products and services, and other relevant industry issues, frameworks, and emerging risks.

Specific responsibilities include:
Use subject matter expertise and industry knowledge to provide independent oversight and credible challenge to the LOBs' operational risk management activities
Support the WIM Operational Risk Business Oversight (ORBO) Leader(s) by coordinating operational risk oversight for risk initiatives and the performance of independent risk assessment of the front line, inclusive of emerging risks
Engage directly with the front line Control Executive teams, Business Management, and Independent Risk teams to promote a strong operational risk culture
Actively engage in key risk governance routines inclusive of strategic planning sessions, governance forums, and business reviews
Oversee and challenge the WIM line across all operational risk routines including – plan, identify and assess, control and mitigate, test and validate, monitor and report
As the Operational Risk Oversight and Program Coordination Leader for WIM, this ORC5 is responsible for coordinating across the Operational Risk Business Oversight (ORBO) team for WIM to:

Establish a sustainable and detailed Operational Risk credible challenge calendar for each group based on the Strategic Planning and Administration coordinator calendar
Develop and sustain information sharing routines across the team and peer teams to support effective oversight
Coordinate overall calendar for all routines and activities completed within the team
Align resources across key WIM level forums and engagements
Deliver consistent WIM level messaging, leveraging business level inputs
This leader will primarily partner with internal, Corporate Risk stakeholders, but will have some engagement with senior management from all three lines of defense, as well as relevant regulatory agencies.

Key responsibilities include:
Partner with Strategic Planning and Administrator coordinator to understand their review, analysis, and challenge of Operational Risk Program and/or policy enhancements for potential conflicts and alignment to other IRM activities, and share information with ORBO team to assess Front Line feasibility
Support the WIM Operational Risk Business Oversight Leaders by coordinating operational risk routines and activities
Develop and execute regular information sharing routines across ORBO team
Develop and orchestrate a sustainable credible challenge calendar across Operational Risk
Lead ORBO team to develop a calendar to orchestrate all routines and activities completed within the team
Coordinate ORBO routines and engagements with Risk Type Teams and Enterprise Control Activities
Compile Operational Risk updates and reporting as necessary for the WIM ORBO organization
Location: preferred locations listed, however may consider other locations within the Eastern Time Zone.

Required Qualifications

10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to interact with all levels of an organization

Other Desired Qualifications
Strong communication skills with the ability to clearly articulate complex concepts
Experience working in a highly matrixed organization, where resources may be shared/centralized
Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics, and governance
Strong understanding of Wealth and Investment Management processes, products, and customer interactions where they manifest risk
Strong interpersonal, influencing, and communications skills with the ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function
Proven leadership to drive alignment across stakeholder groups
Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies
Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale
Ability to navigate a complex, highly-matrixed organization
Experience communicating with senior-level management, regulators, and auditors
Ability to successfully review and challenge business operational risk management practices and outcomes

Job Expectations

Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.