Customer Care Assistant

Movers Specialty Service, Inc. - Montgomeryville, PA

Full-time
Selected as the Top Workplaces in Philadelphia for 9 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is looking for a Customer Care Assistant. This position is responsible for performing administrative and office support activities for our Customer Care Department. Duties include fielding telephone calls, conducting follow up phone calls, and distributing work. We are seeking a motivated and high-energy individual who will develop responsive relationships with internal and external clients. This position requires a positive individual who can adapt to change.

Responsibilities:
Distribute new claims to Customer Care Specialists
Review, distribute and assign customer paperwork to the appropriate Customer Care Specialist
Follow-up with customers and clients to gather feedback on services provided
Follow-up with vendors, subcontractors and technicians to collect invoices, paperwork and/or specific reports
Confirm with customer and transferee the receipt of claims
Manage full life-cycle of Movers Claims, which includes assigning, tracking, monitoring, and following up on all Mover Claims
Gather, open and properly distribute department mail

Requirements:
Knowledge of basic technical concepts regarding household specialty items repair, services and parts or ability to learn same on the job.
PC skills, Microsoft Office Excel, Word, Outlook basic proficiency
Ability to communicate effectively, both verbally and in writing
Demonstrated ability to work with customers with courtesy, tenacity, professionalism, persistency and tact.
Considerable phone and e-mail communication and follow-up skills are required
Organization, attention to detail, and professionalism are necessary skills to be successful in this role
All candidates must be able to work a 9:00AM - 6:00PM time slot. We are staffed from 8:30AM until 8:00PM to support our customers nationwide. Overtime and some Saturday hours (9:00AM to 1:00PM) are required.

About MSS
MSS provides expert custom crating and specialized handling services to the relocation industry, along with the logistics, local fine arts and commercial crating markets.

MSS Logistics Install Services’ national network of skilled professionals provides consistent, high-quality, customizable solutions for assembly, install and de-install services with a local presence for guaranteed results across simultaneous complex projects with detailed process documentation.

In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services for corporate transferees. Our extensive nationwide subcontractor network and superior customer service makes MSS the nationwide leader in this field.

MSS Local Operations include specialists and design experts who provide custom packing, crating and restoration services. These include the MSS Commercial Crating Division (industrial crating solutions to local manufacturers and distributors) and MSS Fine Arts Division (protecting fine art and antiques for museums, artists, private collectors, auction houses, and galleries).

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check and pre-employment drug testing required.

Position Type: Regular / Fulltime

Location: Montgomeryville, PA 18936