Delivery Operations Field Support Specialist

Bob's Discount Furniture - Taftville, CT

Full-time
At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Bob's Discount Furniture is currently looking for a high energy Delivery Operations Field Support Specialist.

Responsibilities

Develop and Maintain strong working relationships with Delivery Operations Management, Customer Care Management, Carrier Management and sub-contractors
Conduct Semi-Annual visits to each designated depot locations
Perform site inspections
Conduct semi-annual audits for review with Director/RDM/ADM
Provide depot development in applicable systems/procedures
Provide support in Independent contractor development PowerPoint and Video series
Provide depot guidance regarding operation of company owned equipment (where applicable)
Communicates and enforces standards of operations for off-site delivery depots
Conducting on the road evaluations
Conducting cooperative development with Independent Contractors in market upon Carrier or Delivery Operations request
Monitoring Quality Control when within assigned market
Providing performance feedback for Director/RDM/ADM group
Monitors off-site subcontractor delivery operations as assigned to insure that contract performance standards are maintained and complied with including: Create and distribute when applicable Delivery Operations statistical reports to BDF and Carrier groups
Requested support for Delivery operations corporate transfers, specialty delivery needs, and/or any reasonably considered delivery operations project
Required Qualifications

High School Diploma or equivalent
Minimum of 5 year of product delivery or related experience
Strong computer abilities
Competent in Word, Excel, Outlook
Ability to master applicable software such as RP, SAP, Dispatch Track and Roadnet
Ability to operate RF system
Familiarity with wood, upholstery, bedding, and leather furniture preferred.
Excellent verbal and written communication skills
Ability to work independently
Self-motivated
Strong time management skills
Ability to analyze information and solve problems
Ability to motivate/develop others
Ability to consistently travel to offsite locations
Ability to work flexible schedule as department needs dictate
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.