Benefits:
- 100% paid health, dental, vision short-term, long-term, and life insurance for the employee
- 5% match – 401K (eligible immediately)
- 15 Days of PTO – first year
- 9 Paid holidays
- 2 Floating holidays
- $48.00 Cell phone reimbursement (monthly)
- Annual increases up to 5% based on performance
Job Summary: The Assistant Program Director (APD) provides day-to-day program oversight and assist the Program Director with the operational success of Supportive Services Program at Carrfour Supportive Housing. Duties include team management, quality control, evaluation, development and coordination of all services offered to persons served.
Essential Duties/Expectations:
Administrative:
- Assumes lead role in day-to-day operations and coordination of the supportive services program
- Work in collaboration with property management staff to ensure timely recertification, reviewing program reports;
- Assisting with monthly unit inspections and addressing housing noncompliance issues.
- Assumes full responsibility for the Homeless Management Information System (HMIS)
- In collaboration with Program Director and Finance Dept., ensures that all required programmatic and financial reports, including monthly billing are completed accurately and submitted on a timely basis (by the 10th of each month) to accounting;
- Maintain the accuracy and confidentiality of client files.
- Participate with ongoing continuous quality improvement (CQI) initiatives to enhance program operations; attends the monthly CQI and/or workgroups facilitated by the Program Directors and funders;
- Work in collaboration with property management staff to ensure timely recertification’s;
- Assist with monthly unit inspections and addressing housing noncompliance issues.
- Attends scheduled workshops, trainings and meetings as required;
- Reports to the Program Director.
Finance:
- Ensures that the program is in full compliance with all funding sources by collaborating with the Finance Department at least quarterly to monitor expenditures.
- Work in collaboration with the property manager to report vacancies to the Carrfour Waitlist Coordinator and maintain 95% occupancy rate.
- Work in collaboration with property manager to reduce delinquency to no more than 3% rental arrears.
Program Development:
- Work in collaboration with the Property Manager and Services Team to establish community-building activities (tenant council, residents' meetings, etc.) and facilitate/supervise workshops and information sessions to meet residents needs and interests to enhance life skills.
- Collaborate with community resources to improve resident quality of life.
- Develop program initiatives to increase daily living and housing stability skills
- Oversee coordination of all employment activities on site;
Tenant/Resident Relations:
- Work in collaboration with property manager to ensure community safety and security and timely completion and submission of incident reports
- Provide crisis intervention services in coordination with immediate supervisor and/or Clinical Manager;
- Conduct case staffing quarterly (at a minimum) to address needs, strengths and employability skills, review SSP and client progress;
Staff Management:
- Assists in hiring, training, and on-site supervision of supportive services staff, including performance evaluations and progressive discipline both internally and with external services partners.
- Actively participate in individual and group supervision as scheduled;
- Supervision of service staff to ensure that residents receive strength-based case management utilizing evidence-based practices (I.e., intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed Care, Housing First Principles, Crisis Interventions etc.) designed to assist participants in maintaining housing, obtaining/increasing income and promoting self-sufficiency;
- Monitor all supportive services staff PTO and completes timesheets within required time frames
Minimum Requirements:
- Pays close attention to detail and demonstrates strong organizational skills.
- Proficient in Microsoft Office 365 programs, and HMIS knowledge preferred, Strong critical thinking skills and ability to problem solve.
- Effective communication skills, backed by detailed written documentation and comprehensive listening skills.
- Understanding working directly with formerly homeless individuals and families and at-risk populations by treating all individuals with respect and are able to build rapport by promoting empathy and compassion with patience and consistency.
- Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive
- Willingness to improve and grow within the company.
- Ability to multi-task, prioritize, manage time efficiently, and be flexible when needed.
- Displays qualities of a team player mentality and possesses strong work ethics.
- Ability to work a flexible schedule, including after hours for emergencies when applicable.
Education /Experience:
- Bachelor’s degree in social work, mental health, psychology, or related field preferred. In lieu of bachelor's degree, minimum of five years working experience in supportive housing or related field
- A minimum of two years’ experience working in supportive housing or related field preferred
- A minimum of two years’ supervisory experience preferred
- Excellent knowledge of community resources
- Ability to work a flexible schedule and be on-call as needed
- Bilingual (English/Spanish or Creole/English) preferred
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Salary is $48k Annual, non negotiable. Do you accept?
Carrfour Supportive Housing offers some really great benefits:
Employer paid health coverage: medical, dental and vision (no waiting period).
4 day work week available after 90 days
Cell phone reimbursement
Annual pay increases up to 5% based on performance
First 2 years of employment accrue 15 days of PTO per year (can use 1 month after hire date)
11 paid holidays, include 2 floating holidays of your choice + mental health day (no waiting period)
5% 401k matching (no waiting period)
Employer paid short- and long-term disability
Employer paid basic life insurance and accidental death & dismemberment
Education:
Experience:
- Addiction counseling: 3 years (Preferred)
- Social work: 3 years (Preferred)
- Supervising experience: 3 years (Preferred)
- Microsoft Office: 3 years (Preferred)
Ability to Commute:
- Miami, FL 33142 (Required)
Ability to Relocate:
- Miami, FL 33142: Relocate before starting work (Required)
Work Location: In person