Guest Services Attendant

Holiday Inn & Suites | Stonebridge Companies - Denver, CO3.7

Full-timeEstimated: $21,000 - $28,000 a year
EducationSkills
Parking Lot Attendant 10pm to 6am

Guest Service Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assess the interior and exterior of the hotel to observe and identify potential guest service issues, safety and security risks, and undesirable conditions
Respond appropriately to emergency situations (typically by calling 9-1-1) including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Check the operation of alarm systems, security cameras, safety and fire equipment systems and closely monitor building doors, service areas, and delivery areas
Promote safe work practices and serve as key contributor to associate safety initiatives that could include Safety Committee meetings, training, etc.
Initiates preliminary investigations into incidents, as needed
Writes reports and ensures accuracy of necessary documentation, as needed
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Assist Maintenance team with completing routine repair work orders, as requested by Chief Engineer
Assist Front Desk staff with distributing guest receipts to rooms prior to check-out (overnight shift only).
Manages inbound and outbound packages and shipments for hotel guests and associates (day shift only)
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
EDUCATION/EXPERIENCE

A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read, write and comprehend simple instructions, short correspondence, and memos in English.

CERTIFICATES AND LICENSES

Must possess current CPR/First Aid certification.

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Brand: Holiday Inn & Suites
Address: 6900 Tower Rd Denver, CO - 80249
Property Description: Holiday Inn Hotel & Suites - DIA
Property Number: CO33