Human Service Support Coordinator

The Resource Exchange - Colorado Springs, CO

Job Description

Position Title: Navigation Support Coordinator

Department/Team: Navigation Services (Case Management)

Reports To: Navigation Specialist

____ Exempt __X___ Non exempt

General Description: Provide coordination of services to a person with developmental disabilities through administrative support functions for the Case Management team.

Essential Duties/Responsibilities:
Provide a courteous, professional contact for the Navigation Services Team. Refer calls to appropriate agencies as needed. Follow HIPPA and TRE’s confidentiality policies in screening and triaging calls and email correspondence accurately and promptly. Communicate information about all Medicaid waiver services, including those not managed by TRE.
Work with TRE applicants to complete initial screening and BUS referrals and ensure completed applications are received.
Maintain databases such as BUS/CCMS/BILI for TRE applicants and participants.
Provide customer service to those applicants who initiate in-person contact with TRE to include completing applications, faxing consent forms, reviewing documentation, explaining services and programs, and referring individuals to community resources.
Attend resource meetings and collaborate with agencies on training opportunities in order to communicate and connect applicants with resources.
Provide excellent customer service through professional interactions and representation of TRE, prompt responses to email and phone calls, engaging supervisors when needed for difficult situations, having a positive and encouraging attitude about the work of the organization.
Maintain knowledge of Developmental Disability Determination, to include answering questions and referring to appropriate decision-making authority.
Complete waiting list contacts and ensure databases are updated (CCMS, BILI, BUS, etc.)
Coordinates transfers to and from TRE waitlists.
Conduct Colorado Choice Transitions (CCT) Quality of Life Surveys for individuals who are transitioning or have transitioned into the community.
Facilitate intake completion meetings, explaining TRE services and finding appropriate fit for individual. Follow-up with Long Term Care Professional Medical Information forms and conduct functional eligibility (ULTC 100.2) assessments.
Generate and distribute application packets and waitlist contact / change correspondence.
Send termination of services (803) notices according to regulation.
Create forms in “user-friendly” formats as needed or requested.
Maintain and assist with tracking and filing requirements for off-site filing and electronic filing systems.
Provide coverage for other positions within TRE as requested (after hours may apply on occasion).

Other Duties/Responsibilities:
Completes a targeted case management (TCM) activity according to CMS and DDD Rules and Regulations as appropriate.
Remains knowledgeable and current of DDD Rules and Regulations, Program Quality Standards, expectations and best practices.
Participate in professional opportunities (workshops, conferences, readings, etc.) based on personal professional development plan.
Presence at worksite during customary work hours is essential.
Assist with special projects as requested.
Perform driving duties as related to the position.
A working (personal) vehicle, valid CO driver’s license (unless active Military family), and minimum insurance levels ($100,000/$300,000/$100,000 liability coverage)
Other duties as assigned.

Supervisory Duties: Not Applicable.

Job Qualifications:Knowledge, Skills and Abilities:
Minimum: Three (3) years of experience as an administrative assistant, document control, customer relations, or community contact position. Intermediate to advanced knowledge and use of Microsoft Excel and Word and experience maintaining databases.
Preferred: Experience with Medicaid Waivers.

Education/Experience or Formal Training:
Minimum: A Bachelor's degree from an accredited college or university; or, a two year degree plus two years of experience in the field of developmental disabilities; or five years of experience in the field of developmental disabilities (experience must be specifically documented and verifiable on your application.) Experience in an office environment including word processing, database management, spreadsheets, punctuation, grammar, and spelling; letter and report composition, office practices and procedures, record-keeping systems, office machines and their uses. Professional demeanor, ability to prioritize and accomplish multiple tasks, and ability to proactively negotiate difficult situations with tact and diplomacy. Must have accurate typing at minimally 60 words per minute. Possession of excellent oral and written communication skills is essential.

Preferred: College level coursework in business administration, human services, or communications. Creativity and critical thinking are a plus.

Material and Equipment Directly Used: Computer, printers, multi-line phone systems, fax and copy machines, personal and company vehicle, etc.
Working Environment/Physical Activities: Office and community. Moderate physical activity required. Frequent sitting and standing required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.