Operations Associate (Warehouse distribution)

WestPac Surgical - Exclusive Distributor of Stryker Orthopaedics - Scottsdale, AZ

Full-time

The operations associate is responsible for being the role model and expert for loaner kit processing. This role is responsible for overseeing the distribution of products/services for our representatives and customers. Specifics include: case scheduling, order entry, picking, shipping, tracking and usage.

Hours may vary, call schedule in place.

Additional duties include:

  • processing incoming orders for materials, merchandise, or services.

Duties include:

  • informing customers of receipt, shipping, and delays;
  • handling urgent requests and ensuring shipments are complete for delivery and processing returns.

Qualifications:

  • 2-year Degree or Equivalent work experience
  • Additional 2+ years’ experience in Materials/Distribution Operations
  • Knowledge of principles and methods for product or order fulfillment. This includes situational needs assessment, product usage, and inventory control systems and processes
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
  • Strong written and verbal communication skills
  • Knowledge of current office technology (e.g. Excel, Access, ERP, and Word)
  • At least three years warehouse/inventory control experience in a demanding, fast-paced environment
  • Demonstrated phone skills; ability to maintain composure in stressful situations
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
  • Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
  • Must be able and willing to work successfully in a team environment

Job Type: Full-time

Experience:

  • Inventory Control: 1 year (Preferred)
  • Materials Management: 1 year (Preferred)

Location:

  • Scottsdale, AZ (Preferred)

License:

  • Driver's License (Required)

Work authorization:

  • United States (Required)