Operations Manager- BOSTON

Kerasotes Showplace The - Boston, MA (30+ days ago)


Operations Managers are needed for new locations in Boston, California, and our existing ICON theatres!

Ensures all company initiatives and policies are a top priority in the theatre. Takes ownership and pride in developing and executing company-wide initiatives.

Fosters creativity and teamwork from the management staff by soliciting, encouraging, and supporting other members of the team.

Evaluates and makes successful critical business decisions, quickly, independently, even when under pressure.

Works with other departments to ensure the location operates within the policies and guidelines established by Company, as well as local, state, and federal laws.

Works directly with employees, training, coaching, managing performance in all areas of operations, including box office, concession, ushering, greeting and booth operations to ensure each patron receives outstanding ShowService in a safe, harassment- free/discrimination- free environment.

Regularly and effectively communicates with Operations, the Managing Director, other locations, other corporate departments using systems in place including but not limited to: email, incident reports, service requests and recaps, weekly meetings/conference calls and semi-annual manager meetings. Keeps up-to-date by reviewing industry information, monthly newsletter topics, and all correspondence sent by Operations and any other department within Kerasotes ShowPlace Theatres, LLC.

Using outstanding customer service skills, regularly evaluates and corrects operational issues to ensure outstanding ShowService for all patrons. Directly handles customer complaints in a manner that helps build sales.

Handles direct supervision of all theatre or Lobby Lounge employees, including, but not limited to: interviewing, hiring, orientation, training, coaching, leadership, employee development, performance management, new hire processing, time records, payroll, and all relevant employee paperwork.

Takes responsibility in daily actions for all Company assets such as inventory and cash in the location, working with inventory, cash management, deposits and loss control.

Ensures the physical plant of the location and grounds/surroundings are well maintained, clean, and safe.

Ensures that all advertisements, including web information, phone line information, social media postings, posters, digital signage, and points of sale (POS) are all correct at all times.

Runs all areas of the operations, including but not limited to: all floor functions (concession, box, wing, etc.), scheduling, orientation, inventory management, booth management, human resource management, and safety/security/physical plant management.

Special projects as requested / other duties as assigned.

High school diploma or equivalent
Excellent attendance record; ability to work with minimal unplanned absences
1 – 2 years management experience, theatre experience or equivalent (higher levels require more experience)
The ability to bend, squat, twist, reach and lift up to 40 pounds unassisted for stocking, film work, cleaning, hands-on management, etc.
The ability to sit, stand and/or walk for prolonged periods of time, including going up and down stairs
The ability to use fine hand movements to adjust film, projection equipment, etc.
Functional computer skills, including Microsoft Office (higher levels require more experience)
Strong written and oral communication skills, including the ability to handle customer complaints and staff supervision issues
Outstanding customer service focus
Planning and organizing skills
Detail oriented