Quality Assurance Officer- Juvenile Probation

Brazoria County - Angleton, TX (30+ days ago)3.6


Under general supervision, responsible for monitoring, evaluating and auditing the department’s pre and post secure facilities, casework services and programs in accordance with state commission standards and federal guidelines.

ESSENTIAL FUNCTIONS: - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Be familiar with County Personnel Policies as are set forth in the County's Personnel Policy Manual, plus related Court Orders and other official announcements of the County, thereby observing and enforcing said policies without exception. Furthermore, whenever clarification is needed with regard to said policies to contact the Human Resources Director or Assistant Director for this purpose;

Assists in implementing, reviewing and creating all departmental policies and procedures;

Provides audit findings to the assistant chief juvenile probation officer and the chief juvenile probation officer;

Designs and implements a quality management monitoring system;

Monitors and audits the performance of juvenile probation officers by reviewing casework files, visiting offices, reviewing records in the Juvenile Case Management System and periodically attending various hearings;

Monitors and audits the performance of juvenile supervision officers by routinely visiting the detention and residential facilities; reviewing daily logs, intake/release processes and juvenile supervision officer activities for quality assurance purposes;

Conducts routine audits on every unit within the department; ensures compliance with all standards of care and with policy and procedure;

Conducts and/or assists in trainings related to standard revisions/compliance;

Communicates recommendations and audit findings to the facility administrator and deputy chief of probation regarding non-compliance of staff and possible liability situations;

Maintains findings in a format that can be easily accessible;

Assists in the preparation of modifications of department policies and procedures in accordance with TAC 341, TAC 343 and TAC 348;

Assists detention , residential, probation and JJAEP in preparation for audits;

Participates in the on-call schedule and fulfills associated duties;

Remains knowledgeable about upcoming changes to legislation;

Maintains 60 hours biannually of approved training to maintain juvenile probation officer certification and 80 hours biannually of approved training to maintain juvenile supervision officer certification;

Collects data, maintains records and generates reports.

Education, Experience and Training Guidelines:
Bachelor’s degree in any field, with a preference in the fields of criminal justice, sociology, psychology or behavioral science; and a minimum of three years combined experience as a certified juvenile probation officer and/or a certified juvenile supervision officer; OR a master’s degree in the social science area with at least one year combined experience in casework and corrections working as a certified juvenile probation officer and/or a certified juvenile supervision officer; OR an equivalent combination of education, training and experience as determined by Human Resources.

Knowledge of:
Local, state and federal laws, rules and regulations governing juvenile detention and residential facilities and aspects of case management;

Juvenile Case Management System;

Texas government, family and criminal codes;

Crises management principles and practices;

Principles and practices of effective employee supervision;

Principles and practices of effective employee training;

Principles and practices of project management;

Department policies, procedures and regulations covering specific areas of assignment;

Skill in:
Communicating effectively, both orally and in writing;

Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations and the general public;

Delegating work to others and motivating others in performance of their work of others;

Understanding human behavioral patterns and have the ability to apply good judgment in dealing with troubled youth and their families;

Using initiative, discretion and decision making within established procedures, guidelines and rules;

Defining problems, collecting data, establishing facts and drawing valid conclusions;

Maintaining strict confidentiality;

Performing data entry of alpha and numeric information with a high degree of accuracy and speed;

Performing effectively within strict timeframes and under stressful working conditions;

Providing effective customer service;


Operating a personal computer and various software applications..

Valid Texas Driver’s License;

Certified Juvenile Probation Officer (or ability to obtain within six months of employment);

Certified Juvenile Supervision Officer (or ability to obtain within six months of employment).

Work is performed in an office work environment and juvenile detention and residential facilities. The noise level in the work environment is usually moderate; however may become loud and unpredictable at times when around unruly youth. May be required to lift and carry items weighing up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to become trained in restraint techniques which involve flexibility (ex: ability to bend at the knees and waist, ability to bend elbows and other joints); be able to place full body weight and weight of another on knees (into a kneeling position) and take a deep step back and be able to twist the body at the torso; be able to put body weight on one elbow and both knees at the same time; be able to move suddenly and quickly; and be able to assists others in a restraint.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.