Mobile Phone & Computer Repair Tech

Wires Computing - Burlington, VT

Full-time | Part-time

Wires Computing is looking to add a new member to our team. We are looking for someone who is enthusiastic about technology and repairs.

The ideal candidate would be highly motivated and proficient with all types of computers as well as knowledgeable about mobile devices. Capable of answering phone calls and managing customer service.

The ability to troubleshoot hardware is very important. While we encourage all to apply, those without hardware experience may be rejected. Software skills are only about 25% of the position. Attention to detail is imperative for this position, as some mistakes can be very costly. Someone who can independently resolve problems using resources available to them is ideal.

We are looking for someone with an outgoing, positive attitude and a friendly demeanor. Strong communication and customer service skills are required, electronics experience is preferable. Hours typically would range from 25-35 hours a week to start, with room to increase if desired. College student are encouraged to apply, but we are looking for someone with year round availability. If offered a position, an N.D.A. would be needed to be signed as well as other documents to maintain IP and existing contracts between established companies.

Daily tasks may include:

  • Talking with customers and offering repair solutions based on our services
  • Contacting customers to follow up about repairs/updates/status
  • Answering phone calls to assist customers
  • Organizing parts for repairs
  • Communicating with other team members about current repairs
  • Recording notes in ticket system for record keeping of repairs
  • Shipping/receiving parts for devices

This job is a "retail" based environment but typically the techs time would be split fixing devices and talking with customers in the store for products and services we can offer.

Job Types: Full-time, Part-time

Salary: $12.25 to $14.00 /hour

Experience:

  • Computer Hardware: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Location:

  • Burlington, VT 05401 (Preferred)

License:

  • Driver's License (Preferred)

Language:

  • English (Preferred)