The Project Director’s principal objective is to generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Provide leadership, direction, support, coordination and supervision of the Project’s Leadership Team, reinforcing effective sales and customer service practices, behaviors and results. Must maintain a professional and personal image that upholds the Starwood standards of integrity, quality and service to customers. Ensures proper focus is maintained on achieving all projected sales metrics for project. Must promote and support all aspects of customer service and enhancement.
Ensure the profitability of the Project by meeting or exceeding sales targets at or below budgeted sales and marketing expense.
Development of company culture of excellence in all facets of Project operation.
Develop future company leaders while implementing company directed self-development programs.
Ensure sales and marketing management implements philosophy of tour efficiency, and is profit driven (rather than strictly volume driven), while building strong team values.
Participate in forecast and budget of sales targets.
Ensures communication and coordination with related departments including but not limited to Resort Operations, Marketing, and Sales Operations.
Develops a high performance sales and leadership team through proper recruitment, selection, training, performance management and coaching.
Adheres to all philosophies of management and leadership skills driven by the company.
Ensures site payroll system is established and maintained in conjunction with company policies and procedures including adherence to wage and hour laws.
Oversees and makes decisions on SOP’s and ensure same are updated, communicated and adhered to.
Ensures sales training, coaching and development programs are in place and adhered to. Ensures proper and consistent on-boarding practices are in place for site.
Resolve all associate and customer issues in a timely manner. Ensure VOC, TNB, and other customer feedback is handled and addressed timely, appropriately, and is consistent.
Creating and implementing on-going initiatives to increase sales to ensure the success of the business model.
Analyzing monthly P&L to discover challenges and makes decisions to ensure cost containment and the success of the project.
Establishes pro-forma’s with analyst to ensure validity of decision making process.
Responsible for site community service initiatives and global conservation efforts.
Establish and modify compensation plans for business model as needed.
Support/coordinate/implement all major roll-outs of company initiatives to Project.
Supervision of all Sales Management Levels.
Performs other duties as may be assigned.
Excellent communication skills, listening and organization skills.
Strong leadership and development skills.
Strong financial acumen (forecasts, budgets, P&L’s, etc.).
Minimum 5 years’ sales/marketing vacation ownership management experience.
Minimum 2 years’ experience in Project Director equivalent or above role.
Branded sales experience preferred.
College degree preferred but not required.
Must have or obtain a state Real Estate or Timeshare license as required by state law.
Corporate travel for meetings and functions may be required.
Windward Pointe - 3675 South Roosevelt Blvd, Key West, FL, 33040
Whether you choose to spend your days simply relaxing by the infinity pool or setting off on a dive adventure, Key West delivers a dream vacation of your own design. Your island home is just minutes away from celebrating the sunset each evening at Mallory Square and taking in the renowned dining, shopping and nightlife of Duval Street.
Hyatt Windward Pointe offers and ideal respite from reality. Located on the southeast end of Key West, this seaside resort will immediately capture your soul and transport you to the casual comfort of the islands.
We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.