Patient Services Worker - Duke University Hospital

Aramark - Durham, NC


Position Summary: Patient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Essential Functions:
Delivers patient trays during meal service and delivers snacks or proper nourishment to patients as directed by a physician or a dietitian
Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members
Ensures accuracy of food items being delivered to the patient and informs patient of meal selection and any therapeutic diet information
Inventories and restocks goods and supplies to proper levels
Ensures prompt response to request for service and follows up if delays or other problems are identified
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards
Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
Other duties and tasks as assigned by manager
Experience in food service, as a dietary clerk ,or in a related field preferred
Demonstrates interpersonal and communication skills, both written and verbal
Requires strong organizational skills, accuracy, and attention to detail
Requires frequent lifting, carrying, pushing, or pulling of up to 25 lbs, with occasional lifting, carrying, pushing, or pulling of up to 50 lbs.
Job requires working 3:30pm-7:30pm shift 5 days per week; days will vary, working 3 weekends, off 1 weekend per month