CoreTech Solutions – Digital Workplace Support & Services – Premium: is looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional.
As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets (PC, mobile, etc.), site-wide audio-visual equipment and user experience/interaction. The PSE will also focus on new technology deployment, service delivery management, and customer support.
Provide Premium end-user services across the site, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution
Ensure all business policies and standards related to client services, IT security and compliance are being met
Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization’s technology strategy mission
Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations
SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization
Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise
Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.
Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change
Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution.
Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
Minimum 2 years of experience with client (PC) technologies and support services
Minimum 2 years of experience desktop support
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Must be willing to travel (up to 5-10% of the time)
Must be willing to work out of an office located in Washington, DC
Desired Characteristics:Technical Expertise:
Windows 7 and 10
Skype Meeting and Skype Broadcast
Video Conferencing (Cisco Telepresence)
Experience in mission critical IT operations support environments Ability to effectively interface and influence at all levels of the organization and external customers
Experience working in a global, matrix organization
Ability to manage a budget for technical expenditures, ensuring compliance with product and procurement strategies.
Proven leadership and ability to adapt responsibilities based upon strategic business needs
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to develop and follow procedures
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Excellent written and oral communication skills
Strong team player – collaborates well with others to solve problems and actively incorporates
Effective problem identification and solution skills
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Additional Eligibility Qualifications:
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
United States;District of Columbia;Washington;