Bilingual (Spanish / English) Call Center Customer Service Representative

UnitedHealth Group - Maryland Heights, MO3.6

Full-timeEstimated: $45,000 - $61,000 a year
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Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.

Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 6 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 7:00 am to 7:30 pm (the typical starting shift for new hires is 11:00 am-7:30 pm). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 13655 Riverport Drive, Maryland Heights, MO.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Primary Responsibilities

Call members to schedule in home visits with a Physician or a Nurse Practitioner

Answer inbound calls from members and assist them with their inquiries

Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

Required Qualifications

High School Diploma or GED (or higher)
Spanish Bilingual Required
1+ years of call center and/or sales experience
Experience with MS Word, Excel and Outlook (create/edit/save/send)

Preferred Qualifications

Experience working in the health care industry
Experience working with Medicaid or Medicare
Experience working in a metric-driven work environment
Experience working in a customer retention focused role
Experience using an auto dialer system

Soft Skills:
Ability to type and talk at the same time while navigating through multiple screens
Ability to maintain confidentiality and adhere to HIPAA requirements

Ready to answer the call? Take this opportunity to do your life's best work.SM

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key words: Call Center, Call Center Representative, Customer Service, Customer Service Rep, Sales