Client Solution Executive - Cognitive Process Services - Distribution

IBM - United States (28 days ago)


Job Description
Do you have a solid track record in sales and passion for working with Consumer Products, Retail, Travel & Transportation clients? Then read on… IBM Global Business Services is hiring an Client Solution Executive with subject matter expertise Distribution and process outsourcing.

You will have responsibility for creating strategies and implementing plans to achieve pipeline/revenue objectives with innovative and evolving business solutions. Along with bringing thought-leadership and an understanding of the client business challenges, you will work with practice executives, clients and IBM staff to develop and deliver solutions – especially in the area of lead-to-cash for large operators worldwide.

Experience expected
You have a deep understanding for the Consumer Products, Retail, Travel & Transportation industry processes, systems and organizations
You have a deep understanding of Finance and Accounting, Procurement and HR related processes
You have first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and offshoring
You understand the business performance indicators associated with Distribution processes including sales processes (both enterprise and consumer)
You have a successful track record selling to the “C” suite and understand how to operate in a complex international account.
You understand business, regulatory and accounting complexities associated with outsourcing (TUPE, AP-07 etc..)
Speak one language other than English, Fluent Spanish a definite plus

Responsibilities include:
Serve as a member of the Cognitive Process Services (CPS) leadership team, contributing to refine business process outsourcing propositions, practice and offering development
Understand client needs, industry trends and develop winning proposals, applying IBM’s Cognitive Process Services capabilities
Build client relationships and a business pipeline of business process outsourcing opportunities with Distribution operators globally
Maintain business controls for pipeline reporting and signings/revenue forecasting
Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives
Generate repeat sales at assigned client and support sales efforts of the practice
Establish and manage trusted advisor client relationships
Monitor and control delivery excellence associated with large scale process services contract
Contribute to thought leadership and point of view materials aligned with select domain
Up to 75% travel
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries. IBM is a leader in this global transformation, and there is no better place to launch or further your career. World-class learning opportunities, mentoring and a flexible work environment
you will find a wealth of opportunities within IBM to create the career you’ve always imagined.

Bottom line? We outthink ordinary. Discover what you can do at IBM. Learn more about our industry work in Distribution Sector at ibm.com/industries/

BENEFITS

Health insurance. Paid time off. Corporate holidays. Sick leave. Family planning. Financial guidance. Competitive 401K. Training and learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
http://www-01.ibm.com/employment/us/benefits/
https://www-03.ibm.com/press/us/en/pressrelease/50744.wss
CAREER GROWTH

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

CORPORATE CITIZENSHIP

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
http://www.ibm.com/ibm/responsibility/initiatives.html
http://www.ibm.com/ibm/responsibility/corporateservicecorps
Are you interested in taking the next step in your career? Apply today!

Stay connected by subscribing to the IBMjobs blog (blog.ibm.jobs) for career insights, news and latest job opportunities.

To be an official applicant to IBM, you must submit a resume and online application. Resumes submitted remain active for six months.

To all Recruitment Agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.

(2252)

Required Technical and Professional Expertise

7 years of experience in the Consumer Products, Retail, Travel & Transportation industry processes, systems and organizations with an emphasis on BPO
Experience in first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and offshoring
5 years experience in driving successful revenue generating and selling BPO solutions (ideally in a wider customer experience/cost take out transformation)
5 years of experience in business performance indicators associated with Industrial processes including sales processes (both enterprise and consumer)
5 years of successful track record in selling to the "C" suite and understanding how to operate complex international accounts
5 years of experience in developing and effectively communicating business cases for productivity and automation programs
Readiness to travel up to 75%
English: Fluent

Preferred Tech and Prof Experience

Masters Degree
10 years experience in consulting selling skills
Some experience of Robotic Process Automation solutions
3 years of experience in first-hand understanding and experience with Robotic Process Automation (RPA), Cognitive solutions, Business Process Modeling and offshoring
7 years of experience in driving successful revenue generating and selling of BPO solutions (ideally in a wider customer experience/cost take out transformation)
7 years of experience in business performance indicators associated with Industrial processes including sales processes (both enterprise and consumer)
7 years of successful track record in selling to the "C" suite and understanding how to operate complex international accounts
10 years of experience in developing and effectively communicating business cases for productivity and automation programs

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.