Receives and handles calls from customers who have received collection letters and arranges terms of payment or records/resolves disputes while assisting to collect undisputed balances.
Works with manager or senior staff members on more complex issues in order to establish customer payment plans.
Contributes to decisions if/when to disconnect customer services for non-payment, and hold future orders until accounts are paid to current.
Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry, dispute and/or collection issue within the customer's established service level agreements.
Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.
Researches and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues.
Consults with managers or senior staff members on non-routine issues. Has authority to approve customer credits up to $5,000.
Provides status updates to billing management for past due balances, aging tickets and other reports as requested.
Associates degree or equivalent education and relevant experience.
3-5 years related experience in specific area or equivalent.
Associates or Equivalent
High School Diploma or Equivalent
Alternate Location: US-Colorado-Broomfield
Requisition #: 195420
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Nearest Major Market: Denver
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