We are seeking a proactive and skilled Cybersecurity Support Specialist to join our team. This role is pivotal in providing technical support to users while ensuring the security and integrity of our IT systems. The ideal candidate will possess a blend of IT support expertise and cybersecurity knowledge, enabling them to effectively troubleshoot technical issues and safeguard our network and data.
Key Responsibilities:
- Technical Support: Provide high-quality technical assistance to end-users, including troubleshooting hardware, software, and network issues. Deliver solutions and support in a timely and efficient manner.
- Cybersecurity Monitoring: Monitor and respond to security alerts and incidents, including analyzing potential threats and vulnerabilities. Implement and manage security measures to protect sensitive data and systems.
- Incident Management: Document, track, and manage IT and cybersecurity incidents, ensuring accurate records and follow-up. Provide detailed reports on issues, resolutions, and security incidents.
- System Maintenance: Perform routine maintenance on workstations, servers, and network devices to ensure optimal performance and security. Apply patches, updates, and security configurations as needed.
- Documentation and Training: Create and maintain comprehensive documentation for IT support processes, cybersecurity protocols, and user guides. Assist in training users on best practices for IT security and support.
- Asset Management: Assist with the inventory, deployment, and decommissioning of IT assets, ensuring compliance with security policies and procedures.
- Collaboration: Work closely with other IT team members and departments to address and resolve technical and security challenges. Provide support for special projects and initiatives related to IT and cybersecurity.
Qualifications:
- Technical Expertise: Strong problem-solving skills with the ability to diagnose and resolve technical issues related to hardware, software, and network systems.
- Cybersecurity Knowledge: Basic understanding of cybersecurity principles, including threat detection, risk management, and data protection. Familiarity with security tools and best practices is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users effectively.
- Technical Skills: Proficiency in Windows Desktop Operating Systems (including Windows 10) and familiarity with Windows Server Operating Systems. Experience with other operating systems and IT support tools is a plus.
- Interpersonal Skills: Strong interpersonal skills with a customer-focused attitude and the ability to work collaboratively within a team environment.
Education and Experience:
- High school diploma, GED, or equivalent required.
- Degree or Technical Certificate in Information Technology or a related field preferred.
- Minimum 2 years of experience in IT support or systems administration, with a demonstrated understanding of cybersecurity practices.
- Relevant certifications such as CompTIA Network+, Security+, Certified Information Systems Security Professional (CISSP), or equivalent are advantageous.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us:
Turner's Furniture is a proud, 109-year-old family-owned business that has demonstrated resilience and adaptability through some of history’s most challenging times. We have survived the Great Depression, World War II, the Great Recession, and the COVID-19 pandemic, proving our commitment to our employees and our community. We are proudly among the top 100 Furniture Retailers in the Nation and Top 10 Best Places to Work by Furniture Today. Join us and be part of a legacy of stability and excellence.
Turner's Furniture is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Turner's is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 38 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Please click on the link below to complete a quick survey. This survey is a required step in the application process & should only take you approximately 5 minutes to complete. If the web address below is not showing as a hyperlink to click you can copy and paste the url into your browser:
https://go.cultureindex.com/s/DtPlBwhCKi
Experience:
- IT support: 2 years (Required)
- Cybersecurity: 2 years (Required)
Ability to Commute:
Work Location: In person
