- Computer Literacy
- Guest Services
- Hospitality Experience
Welcome guests with 5 STAR standards, and answer all inquiries observing set standards with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be offered at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Executive Spa Director, Spa Director, and Spa Supervisor are implemented and adhered to by all reception staff. Organize scheduling and maximize use of time within the diary. Sell retail products.
Reading, writing, and oral proficiency in the English language.
Experience in Guest Service or similar experience.
Commitment to spa needs, colleagues, and guests.
Provide legible communication and direction.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
Computer literate and experience.
Must be willing to work a flexible schedule.
Must be self-motivated.
Must be flexible and able to work efficiently under pressure.
Must work in a safe, prudent and organized manner.
Perform job functions with attention to detail, speed, and accuracy.
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly
Understand guest service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Fluency in second language, preferably Spanish.
Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Ability to suggestively sell.
Previous guest relations training.