Internet Inside Sales Professional

Vivint Smart Home - Lindon, UT

Full-time
Job Description
WHY
We are on a bold mission to offer a new model for home internet and the way you connect and protect the things you care about in your home, built around our industry-leading millimeter wave technology that is part of our highly software defined, virtualized network and our deep focus on customer experience.

We are an early growth-stage company, part of Blackstone-backed Vivint, that has developed a groundbreaking wireless mesh network technology enabling us to quickly enter new markets and offer internet speeds up to 1Gbps, with fiber grade capacity, across large suburban areas. We know that most people aren’t happy with their home internet service today but haven’t really had many choices for broadband either. We aim to change that, quickly.

What excites us is an opportunity to disrupt a trillion-dollar industry with a cutting-edge technology and a market leading customer experience. We have over 10,000 customers today in two metro markets and are looking to launch several new markets this year using our next generation technologies that will provide a very differentiated customer experience.As a growth-stage company aligned with the Vivint family, we combine a depth of capabilities and resources of our parent company with the ambition, culture and agility of a Series B startup.Our multinational team, comprised of veterans of Clearwire, Google, Sprint, Rise and many other established and startup companies, is dual headquartered in two of the hottest tech centers of Silicon Valley (Santa Clara, CA) and Silicon Slopes (Lehi, UT).

JOB DESCRIPTION

Vivint's Internet Inside Sales Rep. is an essential member of the Vivint Internet team. This position is great for full-time work in the Lindon area. In many cases, Inside Sales Rep.'s are the first and most lasting impression a customer has with Vivint. Every inbound or outbound interaction with a potential Vivint Internet customer must be performed excellently in order to fulfill Vivint’s mission of delivering an amazing Internet experience, providing solutions, and simplifying lives.

JOB RESPONSIBILITIES:
Generate new Vivint Internet sales by educating customers about Vivint Internet as well as benefits of products in order to improve product related sales and customer satisfaction.
Determine customer requirements and needs in order to recommend specific products and solutions.
Present price, packages and terms in accordance with standard procedures.
Accurately process customer transactions such as orders and quotes.
Manage time effectively, meet personal goals and work effectively with other members of the sales and management team.
Maintain proficiency in using personal computer, customer management software and other common office equipment and software.
Follow company call center policies and procedures.
Participate fully in training sessions, meetings, skill building and professional development classes.
Attend team meetings concerning sales targets, forecasts, and goals.
Communicate and sell our residential Internet service through inbound or outbound from our center in Lindon, UT.

REQUIRED SKILLS:
Highly energetic and internally motivated
Communicate effectively and persuasively over the phone to a high volume of people throughout the workday
Able to repetitively overcome objections from sales leads
Prominent organization and presentation skill
Excellent time management skill
Decision-making, problem resolution and creative thinking skills

MINIMUM QUALIFICATIONS:
Must be honest, empathetic, assertive and systematic
High school education or equivalent
Prior sales experience is preferred. Proficiency in English is a must. Additional pay for Spanish speakers available
WHAT EXCITES YOU ABOUT THIS ROLE

The opportunity to join a growth-stage startup that is on a mission to disrupt the US ISP market and provide customers with an industry leading connectivity experience. The chance to work with a high performance, cross-functional teams in a fast-paced environment, developing new technologies, products and tools that will result in a meaningful impact to both our customer experience and growth of the company

WHAT EXCITES US ABOUT YOU

You are an assertive entrepreneur, enthusiastic about our mission and are inspired by solving ambiguous and challenging questions.
A passion for new connectivity technologies.
A keen attention to detail, a passion for quality and the ability to position products appropriately to deliver a differentiated and delightful customer experience
The desire to help create a fun, productive culture and mentor colleagues across our business

WE TAKE CARE OF OUR OWN

Free catered lunch, snacks and drinks; new menu daily
Paid holidays and flexible paid time away (we’re big fans of unlimited!)
Your choice between Mac or PC
Casual dress code & flexible working environment
Onsite gym (UT & CA) & health clinic (UT only)
Comprehensive benefits including medical, dental, vision, life coverage and 401k match

Find out more about what it's like to work here:
  • https://www.fastcompany.com/3067476/why-vivint-smart-home-is-one-of-the-most-innovative-companies-of-2
  • http://archive.sltrib.com/article.php?id=5360131&itype=CMSID
  • https://www.vivint.com/company/careers/culture
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