Sustainer and Mid-Level Donors Manager

Project HOPE - Bethesda, MD4.1

The Sustainer and Mid-Level Donor Manager raises funds and support for Project HOPE’s lifesaving work around the world by developing and optimizing sustainer and mid-level giving programs that increase donors’ long-term relationship with and investment in Project HOPE.

Manage HOPE’s sustainer program, partnering with colleagues and external agencies to grow the number of sustainers acquired in direct response channels

Increase retention through ongoing testing and optimization, and upgrade giving amounts

Oversee the experience of mid-level donors, supporters who give $1,000-$9,999 a year to HOPE

Work closely with external agencies as well as internal partners to devise strategies that help move mass market donors up to mid-level giving

Steward mid-level donors, and retain as well as upgrade their giving

Act as organizational point of contact for mid-level donor group

Work closely with colleagues on the Leadership and Legacy Giving team to manage the movement of mid-level donors into and out of the major gifts pool, creating and maintaining best practices regarding coding, notes, and data integrity in database of record as donors and prospects move in and out of managed pools

Collaborate on strategies that maximize the donors’ relationships with HOPE and ensure their treatment is appropriate to their needs and philanthropic goals

Coordinate with the Digital Fundraiser to ensure that treatment of sustainer and mid-level donors is aligned across channels, including digital.

Partner and strategize with Special Events Manager on stewardship and treatment of mid-level donors giving through events or P2P fundraising

Minimum 5 years’ experience in development, with progressively increasing responsibilities – sustainer and/or mid-level experience strongly preferred

Poised and professional communication style – in writing, over the phone, and in-person

Demonstrated ability to collaborate effectively across teams and with outside vendors

Experience working in cross-functional teams and with external agencies/vendors

Very strong writing, proofing and copy-editing skills

Demonstrated ability to handle multiple projects at a time

Detail-oriented and organized

Proficient with Microsoft Office suite of products

Bachelor’s Degree in a related field
Experience in donor-facing roles
Experience with international relief or global health sectors
Experience managing canvassing, telemarketing, direct mail and/or digital programs
Experience using a CRM such as Raiser’s Edge, Salesforce, or NetForum
Ability to effectively use analytics to inform strategies and evaluate results
Willingness to travel domestically and internationally as needed

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Must be mobile in an office environment and able to use standard office equipment and must be able to communicate in verbal and written form.

Work environment: Typical office environment with exposure to a minimal noise level. Travel for extended periods by air and other modes of transportation. Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”