Store Manager

Occasionally Yours -- Kendra Scott, Vera Bradley, Alex & Ani - Columbus, OH

Full-time

General Summary: Serves customers by training staff, maintaining store displays and supervising staff. Assistant Store Managers are responsible for helping Store Managers with the day-to-day Shops By Todd, Inc. procedures and operations.

Job Skills/Qualifications:

· Exceptional customer service & leadership skills

· Strong verbal communication

· Ability to make decisions based on the store and company’s needs

· Understanding of store metrics and KPI’s

· Strong organizational skills, extremely detailed and accurate

· Flexibility to work any shift, including holidays and weekends

Physical Demands:

· Physical effort is required which may involve long periods of standing, walking, bending or climbing on ladders.

· Ability to lift or move material weight up to 15-30 pounds

· Valid Driver’s License

Working Conditions:

· Normal Office and Store Conditions

Principal Duties and Responsibilities:

· Completes store operational requirements by scheduling and assigning employees and following upon work results.

· Submit weekly reports to the corporate team.

· Resolve any customer issues or complaints according to company policies and in the best interest of the customer, store and the company.

· Identifies current and future customer requirements by establishing rapport with potential and actual customers.

· Maintain inventory by properly receiving store merchandise and properly storing merchandise.

· Maintains the stability and reputation of the store by complying with legal requirements.

· Maintains operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.

· Contributes to team effort accomplishing related results as needed.

· Maintains the store banking.

· Maintain and clean and organized selling floor and back room.

· Monitoring store usage of store supplies.

· Organize in store events to help drive sales, approximately 2-3 times a year.

· Office duties and other administrative duties as assigned.

Required Qualifications and Skills: Communication:

· Exceptional communication skills with Store Manager, Sales Associates, and Home Office team daily

· Familiar with Facebook and Email for daily communication

Staffing:

· Maintains store staff by recruiting, selecting, orienting and training employees.

· Trains store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

· Maintains staffing results by coaching, observing, training and disciplining employees; planning monitoring and appraising job results.

· Disciplines team members when action is necessary with proper documentation.

· Maintains store policies and codes according to the employee handbook.

Performance:

· Monitors store metrics and Key Performance Indicators (KPI’s) by tracking daily, weekly, monthly and yearly goals.

· Implement new procedures or selling techniques that are presented from SHOPS BY TODD, INC. corporate or SBT, Inc. Corporate with 100% compliance.

Customer Service:

· Promotes sales by demonstrating merchandise and products to customers.

· Helps customers by providing information, answering questions, obtaining merchandise requested, complete payment transactions and prepares merchandise phone orders for delivery.

Job Type: Full-time

Experience:

  • retail management: 1 year (Required)
  • relevant: 1 year (Preferred)
  • retail: 2 years (Preferred)
  • management: 1 year (Preferred)