Membership Services Manager

Gold's Gym - SoCal - Simi Valley, CA

POSITION/TITLE: Membership Services Manager


Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions.

setting an energetic, helpful and friendly tone

Effectively runs the facility evaluating each situation and handling issues with the following priority scale of importance:
Member safety
Staff safety
Management safety
Member satisfaction, comfort and enjoyment
Production values
Business fundamentals protection
Staff enjoyment/satisfaction
Follows all club rules, enforces all policies and promotes proper execution of all procedures.
Manages all employees and employee concerns or issues, supports all subordinate staff.
Develops and monitors monthly, quarterly, and annual Member Services Department metrics including patient retention rate, patient satisfaction, and improvement on clinical indicators

Assumes responsibility for developing selling skills.
Prepares for, attends and actively participates in sales meetings

Today Gold’s Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold’s Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you’ll share in the rewards for your efforts.