An outgoing personality and a big smile are two important assets for front desk clerks, as the front desk clerk is usually the first person you see when you walk in the door of a hotel or motel. A smiling face and a cheery hello helps hotel customers feel welcome, and can help to maintain a high walk-in conversion rate, that is, the percent of people who walk in the door who end up staying as guests. Front desk clerks are primarily responsible for checking guests into and out the establishment, but they typically also have many other administrative and customer service-related responsibilities.
To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.
1. Ability to quickly learn Front Desk Technical procedure such as: check-in, check-out, selling skills, computer operation, telephone operations, etc
2. Ability to operate computer or cash register to handle monetary transactions and give correct change.
3. Ability to work well on multiple tasks at the same time.
4. Ability to be friendly and cheerful; interact easily with strangers.
5. Ability to cooperate with and support others.
6. Ability to observe, react quickly and adjust to different guest situations.
7. Ability to cope with stress, showing self-control during excitement.
8. Ability to remain calm and tactful when faced with challenging guest.
9. Ability for strong organizational skills and strong detail orientation.
10. Ability to use equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
11. Grooming must meet property standards.
12. Work cohesively with co-workers as part of team.
13. Understand guest's service needs
Job Type: Full-time