Dispatcher Trainee - Fire Rescue

Orange County Government - Orlando, FL


At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We have been consistently recognized as a “Top 100 Family Friendly Company,” facilitating a healthy work-life balance.

Dispatcher Trainees participate in training activities associated with preparing for the Florida Public Safety Telecommunicators examinations for 911 Public Safety Telecommunicators (PST). Trainees must successfully complete all requirements for Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) and complete the alarms in progress (AIP) and emergency call taking assessment.

Representative Duties

Receive 232 state-mandated training hours for PST.
Attend and participate in the Emergency Telecommunicator Course (ETC) classes.
Attend and participate in the Emergency Medical Dispatch (EMD) classes.
Attend and participate in the Emergency Fire Dispatch (EFD) classes.
Attend CPR training.
Training on the Computer Aided Dispatch (CAD) system.
Training on the 911-phone system.
Training on the 800 MHz radio system.
Trainees must successfully complete the alarms in progress (AIP) and emergency call taking assessment within one (1) year of employment.

Minimum Qualifications

High School graduate or equivalent plus one (1) year experience in either computers, customers service or data entry or an equivalent combination of education, training, and experience

Successful completion of dispatcher assessment, which includes data entry, spelling, decision-making, etc.

Requirements within the below prescribed timeframe:
Trainee must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one (1) year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two (2) years.
Trainees must obtain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications within one (1) year of employment and maintain certifications while employed. Employees are required to complete EMD and EFD refresher training every two (2) years.
After successful completion of the Dispatcher Trainee requirements described above, Trainees will be eligible to move to a Dispatcher position at a pay rate of of $18.00/hour.


This position requires a very intensive training period of both classroom and on-the-job training. Much of this training requires independent study. The initial training period is up to twelve months; a course in advanced first aid and telephone techniques for giving pre-arrival instructions will be provided. Must complete agency provided training within prescribed time limits of policy and procedure.

Testing: Only Qualified applicants will be invited via -email registration to a mandatory Fire Communications orientation and testing sessions that are tentatively scheduled for:

December 4th: 6 p.m. to 9 p.m.

December 7th: 9 a.m. to 12 p.m.

December 10th: 9 a.m. to 12 p.m.

December 12th: 2 p.m. to 5 p.m.

If you are selected to participate in the orientation and testing, you will be contacted via the e-mail address provided on the employment application. If invited, you must sign up and attend this session to continue in the hiring process. All information regarding this process will be emailed to the address that you include on your application.

Offers of employment: Any offer of employment will be contingent on successfully passing Orange County Fire Rescue's pre-employment process which includes, a Level II criminal background, drug and physical test, polygraph test, fingerprints and reference check.

Application Deadline

Open Date: October 10, 2019

Close Date: November 10, 2019

Subject to close without notice




Work location for this position is:
Orange County Fire Rescue Headquarters

6590 Amory Court
Winter Park, FL 32792

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.