HARBORVIEW CLINIC MANAGER

University of Washington - Seattle, WA

Full-time
As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

Harborview Medical Center's Pioneer Square Neighborhood CLinics has an outstanding opportunity for a Clinic Manager. The Clinic Manager will manage Pioneer Square Clinic, 3rd Avenue Clinic, 216 James and DESC main shelter clinic. These sites focus on providing low barrier, quality and comprehensive medical care to people who are homeless/vulnerably housed with complex medical profiles and social support needs. The sites serve people with multiple chronic health conditions including mental illness and substance abuse.

LEADERSHIP AND PROFESSIONALISM

1. Delegate’s assignments/duties/committees to individuals/groups with consideration for appropriate levels of responsibility and authority.

2. Provides leadership to appropriate divisional and organizational committees, taskforces, and work teams.

3. Provides appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department’s practices.

4. Models service excellence in daily practice.

5. Provides timely, ongoing, bi-directional communication to unit/department on management issues and goals.

6. Responsible for own professional learning needs including attendance at relevant educational offerings, completion of annual evaluation and competencies.

7. Accountable for unit/department’s service priorities, service excellence and goal success.

PLANNING AND GOAL SETTING

1. Sets reasonable short and long- term unit/department goals, which align with the organization’s mission, vision, values and strategic goals.

2. Monitors performance toward goals and makes adjustments as necessary to accomplish.

3. Integrates concepts of Patients are Frist and continual performance improvement into planning, processes and practices.

4. Solicits and considers customers’ (physician, staff, patient, family, other department) input for unit/department planning.

5. Integrates changes in regulatory bodies’ requirements into policies, procedures, and practices as necessary.

PATIENT CARE MANAGEMENT

1. Maintains clinical knowledge base related to clinical area and practice standards for assigned areas.

2. Maintains appropriate age specific competencies for assigned areas.

3. Incorporates into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate.

4. Acts as a timely resource for staff in complex problem solving involving patient and family issues.

5. Actively elicits patient/family/physician/other discipline perceptions of care and makes changes for improvements.

6. Participates in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes.

7. Collaborates with relevant other clinical disciplines to assess and address the needs of patient populations served.

8. Maintains professional relationship through memberships in professional organizations, networking, and high professional visibility (certifications, speaking, publishing, etc.)

ORGANIZATION/TIME MANAGEMENT/DECISION MAKING & PROBLEM SOLVING

1. Establishes effective work priorities, methods and project flow for self and assigned workforce.

2. Runs effective meetings, teams, etc that produce tangible, timely results.

3. Meets deadlines, project goals, and follows up on departmental/clinical/satisfaction issues in a timely manner.

4. Displays resourcefulness and innovation in decision-making and problem solving.

5. Demonstrates ability to consider the impact of unit/department-based decisions and actions on the overall organizational philosophy and goals.

6. Orchestrates change to improve clinical and organizational outcomes.

INTERNAL RELATIONS AND TEAMWORK

1. Promotes an open, respectful, collegial, fun, working environment with other managers.

2. Resolves conflicts tactfully, flexibly and diplomatically.

3. Demonstrates ability to compromise, cooperate, and negotiate appropriately.

4. Demonstrates maturity, poise, responsiveness and judgment in day-to-day activities.

5. Collaborates and promotes team building with all disciplines and departments.

6. Inspires teams and individuals to give their best to achieve desired patient, team and organizational outcomes.

7. Respects and welcomes diversity in team members’ backgrounds and contributions.

HUMAN RESOURCES MANAGEMENT

1. Mentors, coaches, and develops staff for customer service and service excellence standards.

2. Hires based on behavioral interviewing techniques for right person to right role.

3. Creates an environment that is conducive to staff support, growth and satisfaction.

4. Maintains accessibility, response, and follow-through on off shifts and weekends.

5. Motivates, stimulates and positively influences others.

6. Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes.

7. Keeps up-to-date on employee evaluations.

8. Provides a range of mechanisms for staff to voice concerns, give feedback or make suggestions.

9. Demonstrates appreciation of the organizational value of a diverse workforce.

10. Maintains appropriate staffing to fulfill service priorities.

11. Demonstrates knowledge and skill in working with labor issues/concerns.

12. Maintains all necessary paperwork (personnel files, leave records, PAF updates, etc) for unit/departmental employees.

REGULATORY MANAGEMENT

1. Maintains a safe environment, identifies and reports all safety related issues to the proper departments.

2. Uses HMC policy and procedures, reference manuals and qualified resources for guidance.

3. Responds appropriately to emergency situations and drills.

4. Ensures unit/department practices are compliant with regulatory agencies and standards.

5. Intervenes to address illegal/unethical/unprofessional professional practice of any member of the health care team.

6. Initiates, implements and evaluates appropriate CQI activities in the unit/department.

7. Reviews incident reports, complaints and other unanticipated events and initiates action plans as appropriate.

8. Ensures that the environment is in compliance with regulatory laws and standards.

FINANCIAL MANAGEMENT

1. Provides input into capital and operational budgets.

2. Routinely monitors, manages and controls responsible budgets reporting variance as appropriate.

3. Develops standards for and monitors employees’ productivity.

4. Maintains final approval for unit/department payroll.

5. Manages resources effectively to cover priority needs.

6. Anticipates and works with Administrator on variances based on unanticipated changes that will affect budget.

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

REQUIREMENTS:
Bachelor’s degree relevant to service area preferred with 2-3 years of experience in service area. Demonstrated management/leadership and program management skills related to the defined tasks, knowledge, skills and abilities. For managers of clinical areas, if required, is registered, certified, and/or licensed to practice in the state of WA. An equivalent combination of education and experience will be considered.

DESIRED:
Master’s degree relevant to service area preferred.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.