The Benefit Administrator is responsible for providing benefits administration support within a client’s organization. This position will act as an extension of the client’s Human Resources department. The Benefits Administrator handles full benefits administration, maintains employee personnel files and executes new hire orientation. He or she will serve as the company’s subject matter expert in regard to benefit platforms, assisting in answering employee questions, as needed.
EXECUTION OF CLIENT SERVICE
Manages the implementation of new benefit programs such as medical, dental, and vision, life and AD&D, part time benefits, voluntary benefits and COBRA, conducting new hire and benefit orientation and leading the open enrollment process annually
Verifies calculations of the monthly premium statements for all group insurance policies and maintains statistical data relative to premiums, claims, and costs, resolving administrative problems with carrier representatives as needed
Completes audits regularly, ensuring accuracy of benefit-related information contained within the HRIS system
Conducts and reports due diligence in regard to employee benefits during the acquisition process
Assists in processing claims for Life and AD&D, STD, and LTD
Maintains employee personnel files, ensuring consistency, compliance and confidentiality
Partners with the payroll department to ensure that benefit deductions are accurately deducted, resolving issues, as needed
Processes plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
Works with internal departments to ensure cohesiveness and timeliness of service execution
Manages time effectively to prioritize workload, client service requests and service parameters on business processes
DATA AND PROCESS INTEGRITY
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed
Provides feedback and shares information at team meetings
Participates in ongoing scheduled meetings with service team
Develops successful and effective working relationships with client’s human resources team as well as Producers, Account Executives, Account Managers, service team members, managers, carriers and members of other departments
Communicates effectively with Account Managers and provides timely and complete information to allow them to effectively manage service execution
3+ years employee benefits experience
Upon hire, Producers License for Life/Health
BS/BA in Business, Insurance or related field
Intermediate skill level in Microsoft Office Suite
Assurance - In a Nutshell
Assurance is the premier, national insurance brokerage for clients and industry professionals. In stark contrast to its peers, privately-owned Assurance takes an alternative approach to growth by investing an industry-leading percentage of its revenues back into the services clients need to improve their business.
Assurance attracts and retains great insurance talent by rewarding expertise,investing in career development, and recognizing contributions. Its employees enjoy an award-winning culture that fosters a highly productive working environment where top professionals deliver outstanding client results. Assurance is now the 35th largest insurance broker of U.S. business.
Status: Fiercely independent insurance brokerage
Locations: Headquartered in Schaumburg, IL with office locations in Chicago and the Mid-Atlantic
Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, Surety
Awards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago Tribune, Crain's Chicago Business and Business Insurance magazine (check out all of our accolades).
Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.
Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".