Customer Service Specialist

Children's Learning Adventure - The Woodlands, TX2.7

Full-time

Customer Service Specialist

Join our Team – Share our Mission

Children’s Learning Adventureis a company with many opportunities for qualified individuals. We are looking for a talented sales person who is results driven and excels in a fast-paced environment.

JOB SUMMARY:

At Children’s Learning Adventure, we remain committed in bringing the highest quality early childhood and school-age academic enrichment to our children and their families. The Customer Service Specialist is a member of our corporate team whose primary role is enrolling prospective families into our programs while providing outstanding customer service to every person that walks in our doors. The Customer Service Specialist is a key leader at our school who observes great working relationships with families, center staff, and corporate personnel. As the first point of contact for new families, this individual must assess family needs and provide appropriate information on specific programs available. In addition to enrolling families, our ideal candidate will exceed expectations for delivering customer acquisition and retention.

ESSENTIAL FUNCTIONS:

  • Coach and develop staff to reflect growing demand for enrollments
  • Responsible for enrolling all prospective families
  • Conduct campus tours
  • Have a concrete understanding of all program and operation information
  • Maintain consistent contact and communication with families interested in learning more about Children's Learning Adventure via e-mail and phone (leads include past and present family inquiries)
  • Models and imbeds company mission and values into all operations (i.e., CLA Mission, Values and Guiding principles)
  • Partners with Regional Managers and Center Directors to create and implement plans and strategies that result in increased enrollment
  • Implements sales and service strategies to ensure enrollment growth and retention of existing families
  • Accurately maintains and submits enrollment and marketing data
  • Provides the highest level of customer service for families

JOB REQUIREMENTS:

  • A Bachelor’s degree in Business, Marketing, Education or related field required
  • Sales experience required
  • Marketing experience preferred
  • Previous management experience preferred
  • Familiar with Salesforce desired
  • Knowledge of state licensing desired
  • Demonstrated skills in sales and customer service
  • Demonstrated consistency in exceeding goals
  • Applies analytical and problem-solving skills appropriately
  • Strong customer orientation
  • Efficient with time management
  • Proficient writing and interpersonal skills
  • Computer literate in Microsoft applications (i.e., Word, Excel, Outlook)
  • Must possess charismatic and gregarious personality
  • Competitive and thrives under pressure to meet deadlines
  • Willing to travel
  • Comfortable with public speaking

BENEFITS:

  • Health/Dental Insurance
  • Life Insurance
  • PTO
  • 401k contribution (after 6 months of employment)
  • Generous child care discount
  • …many more!

Children’s Learning Adventureis an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

To learn more about Children’s Learning Adventure- visit our website at www.childrenslearningadventure.com

Job Type: Full-time

Experience:

  • Inside Sales: 4 years (Preferred)
  • Sales: 4 years (Preferred)
  • Customer retention: 4 years (Preferred)

Education:

  • Associate (Preferred)

Work environment:

  • Front desk

Communication method(s) used:

  • In person
  • Phone
  • Email

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Child Care benefits