Full Job Description
Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB), and a Woman-Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world-class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Steel Point Solutions is looking for a Systems Engineer that can build, design, deploy, and maintain the implementation of the technical environment. Implement and refine infrastructure and RPA/BPM future state implementation plans including architecture standards, guidelines, and industry best practices. Develop, enhance, and maintain automation of cloud enablement tools.
Recognize and resolve all technical problems, issues, service requests. Assess the urgency of issues and facilitate follow-up and resolution accordingly including service quality initiatives.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required; maintain data center environmental and monitoring equipment.
Participate in the design, implementation, and management of workload automation initiatives.
Triage tickets forwarded to queue for Tier 3 resolution received from T1 support team via the web portal or via face-to-face interaction, telephone, or escalated tickets.
Adhere to Change Management, Problem Management policies, and familiarity with ITIL or other formalized IT operations foundations.
Provide input to SOP to accomplish repetitive tasks.
Ensures work on this contract complies with the contract terms and conditions and is approved/coordinated with the Program Manager.
Continuously improve delivery and customer satisfaction.
Experience: 15 years
NGA Experience: Yes, this position requires that the candidate has worked at NGA previously or currently.
Clearance: Top Secret/ SCI clearance required
Steel Point Solutions, LLC is an Equal Opportunity Employer, Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.