Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
What you’ll do with “Our Training and Your Experience”
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
- Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.
- Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
- Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
- Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.
- May participate in quality assurance calls/inquiries to customers as needed.
- May provide Service Quotes to customers with the assistance of the supervisor.
- Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent attention to detail.
- Strong verbal, written and interpersonal communication skills.
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative – regularly engages in proactive behavior and looks for opportunities.
- Strong ability to facilitate a collaborative working environment for customers and team members.
Preferred Experience: (but not required):
- Dispatch and customer service training
- Previous call center, dispatch, or administrative experience
- Experience in a construction industry environment
- Education: College degree, trade school or equivalent experience
- Diploma and/or certificate in Business Administration or related office experience
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Physical Setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What hourly rate are you targeting?
Ability to Commute:
- Columbia, MD 21046 (Required)
Ability to Relocate:
- Columbia, MD 21046: Relocate before starting work (Required)
Work Location: In person
