IT Operations Communications & Talent Strategy Manager

Houghton Mifflin Harcourt - Boston, MA (30+ days ago)3.6

Job Requisition ID: 12428

Additional Locations:
The Organization

Houghton Mifflin Harcourt is a global learning company with the mission of changing people's lives by fostering passionate, curious learners. Among the world's largest providers of pre-K-12 education solutions, HMH combines cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. HMH's interactive, results-driven education solutions are utilized by 50 million students in over 150 countries, and its renowned and awarded novels, non-fiction, children's books and reference works are enjoyed by readers throughout the world. For more information, visit

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.

External Job Title: IT Operations Communications & Talent Strategy Manager

This is a key position reporting directly to the Director of IT Excellence, within the IT Operations and Enablement team. The successful candidate will be an energetic and clear communicator who possesses outstanding people, project, and process management skills and is a critical thinker, helping to develop and manage key initiatives, support the CIO in strategic communications, and develop and manage IT’s talent strategy. The person in this role must be adept at synthesizing inputs from multiple stakeholders from both IT and the business, and converting those inputs into tangible work plans, unified and strategic presentations or other messaging. He or she will help the IT organization to build momentum for new initiatives, and ensuring follow-through on the part of key players to achieve goals. As a close partner to the VP IT Operations and Enablement and the CIO, the candidate will demonstrate excellent interpersonal communication skills, judgment, integrity, and leadership. He or she will lead communications strategies and support execution of all aspects of them on behalf of the IT organization, driving awareness and commitment related to a revised vision for HMH IT, and mobilizing IT and Business stakeholders to take actions or operate in new ways. This position is located in Boston, Massachusetts.

Duties & Responsibilities include:
Duties & responsibilities of the Manager of IT Operations, Communications, and Talent Strategy include, but are not limited to, the following:

Develop work plans and execute upon specific strategic initiatives to advance the mission and goals of the IT organization.

Organize regular management meetings for the CIO, develop communication protocols, and address issues impacting progress towards IT goals and business outcomes.

Support key CIO in developing key presentations, including ELT meetings, budget planning, quarterly business reviews, etc.

Execute on IT organizational process improvements and related performance measures.

Partner with VP IT Operations & Enablement and the HR business partner to develop IT’s talent strategy, and monitor execution of talent strategy, including campus recruiting plans, diversity and inclusiveness, and overall pipeline of talent across all experience levels.

Process sensitive and confidential information with professionalism, judgment and tact.

Desired Skills and Experience:
This person is a self-motivated individual with excellent personal management and organizational skills who possesses:

Integrity – Maintains high level of integrity in all aspects of execution.

BA degree in business, finance, or related discipline, MBA preferred. Must be able to understand a broad range of topics around which strategic initiatives and communication may be required.

5+ years of business experience working with senior leadership and executive levels of organizations preferred

Exceptional communication skills (interpersonal, written, presentation development). Must have the ability to take high-level ideas, complex information, strategies, and ambiguous objectives, and translate them into clear strategic communication artifacts for multi-level audiences – executives to specific team members.

Strong analytical skills, with the ability to drive structured problem solving and solutions across broad stakeholder groups.

Ability to multi-task and prioritize effectively to deal well with shifting priorities and assignments.

Presents an appropriately professional image; communicates clearly, concisely, and diplomatically.

Develops and fosters strong business relationships with colleagues on a global basis.

Demonstrates leadership without authority, initiative, efficiency, productivity, attention to detail, and strong organizational skills.

Respects confidential / sensitive information.

Motivated to continuously learn new things, maintaining a positive attitude.

Flexible working style that is adaptable to disparate audiences and working styles.

Physical Requirements:
Might be in a stationary position for a considerable time (sitting and/or standing)

The person in this position needs to move about inside office to access file cabinets, office machinery, etc

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.