Social Media Customer Support Agent with Accenture Contractor Exchange

Accenture - Austin, TX4.0

ContractEstimated: $47,000 - $62,000 a year
This role is to be performed ONSITE at the office in Austin, Texas. This is NOT a remote position.

Please include a resume in Word or PDF form with your application.

Do you want to gain valuable skills and experience working as a contractor?

ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology, operations and security. Develop and enhance your skills and experience, working across diverse teams, projects, and industries.

Project Description:
We are currently seeking customer support agents for our end client located in Austin TX. This is an exciting opportunity with one of the top social media companies and they our looking for energetic individuals to join their team!

The Customer Support Agent will help support and expand our client’s self-serve advertising customer base. They will also need to demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products. The team will conduct chat, email and phone support for small and medium size companies from North America that advertise on Accenture’s client’s website. They will provide product and basic tool support to improve their experience and drive higher spend.

Flexible and quick learners, able to adapt to continuously evolving client needs
Self-driven with attention to detail and follow-through
Professional customer service skills: solutions mindset, helping nature passion for the customer and customer experience
Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
Ability to multitask and work under pressure
Excellent communication skills: verbal, written, listening skills

Required Skills:
Degree (preferred) or equivalent experience
1 to 3 years Customer Service experience
Web chat experience
1-3 years working in a service organization (preferred but not required)
Familiarity with online advertising products
Must have exceptional grammar and typing accuracy skills
Flexibility to work any shifts between the hours of 2pm-10:30pm (Monday-Friday)
Key words: Call Center, Customer Service, Retail, Restaurant, Customer Support, Technical Support, Help Desk