Information Technology Specialist

United States District Court - Atlanta, GA

Full-time
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Overview: The United States District Court for the Northern District of Georgia seeks a high achiever interested in a long-term career with the federal judiciary to serve as an Information Technology Specialist in the exciting and growing city of Atlanta, Georgia. The Information Technology Specialist provides technical support in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues. The incumbent also performs backup network administrative duties. The ability to interact with a variety of technical and non-technical system users, including federal judges, in a professional and supportive manner is essential. The Information Technology Specialist reports to the Systems Manager and works in conjunction with the other members of the Systems and Help Desk staff.

Representative Duties:

  • Configures, installs, and supports PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, and multi-function
  • Responds to incoming telephone, voicemail, e-mail, and in-person requests for assistance and resolves problems with hardware, software, networking, and other computer related technologies.
  • Assists with inventory control of computer equipment.
  • Actively engages in evaluation, testing, and implementation of new operating systems, off-the-shelf software, and end-user hardware.
  • Proactively monitors day-to-day operations of technology
  • Provides technical support for courtroom and conference room audio/visual
  • Travels to other locations within the district when required, including the Newnan, Gainesville, and Rome divisions of the Court, to provide IT support.
  • Performs other duties as assigned.

Mandatory Qualifications: The successful candidate must have a bachelor’s degree in information systems, computer science, or a related academic field from an accredited college or university and one of the following superior academic achievement requirements:

  • An overall “B” grade point average equaling 2.90 or better of a possible 4.0;
  • Standing in the upper third of the class;
  • Average GPA of 3.5 out of a possible 4.0 or better in the major field of study;
  • Election to membership in Phi Beta Kappa, Sigma XI, or one of the national honorary scholastic societies meeting the minimum requirements of the Association of College Honor Societies, other than freshman honor societies; or
  • Completion of one academic year (18 semester or 27 quarter hours) of graduate study in an accredited university in information systems, computer science, or a related academic field.

Or have a minimum of two (2) years hands-on experience with installation, repair, upgrade, and troubleshooting of PCs and administration and support of Microsoft Windows 7 or 10 and the Microsoft Office suite. Candidates must be able to work collaboratively and professionally in a team environment.

Preferred Qualifications: Preference will be given to those candidates who possess strong experience in delivering quality end-user automation support to a large user population in a fast-paced, technically diverse environment and who possess a strong working knowledge of PC hardware, software, and Windows desktop OS in a networked environment. Experience in supporting and developing automation functionality for office productivity software, such as using Visual Basic for Applications in the Microsoft Office 365 suite, is highly desired.

Familiarity with the following technologies also is preferred: Windows 10, Windows Server, Microsoft Active Directory, Microsoft Office 365, VMware vSphere, VMware Horizon View, and Veeam Backup and Replication.

Preference also will be given to candidates whose work experience provides evidence of strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines.

Notice to Applicants: Employees of the United States District Court are appointed in the excepted service, are considered “at-will” employees, and serve at the pleasure of the Court. As a condition of employment, the selected candidate must successfully complete a background investigation that includes professional references, criminal history, and credit history. The person selected also will be required to submit fingerprints for a ten-year FBI background check. Any offer of employment will be considered provisional until a full suitability determination can be made. All Court employees are required to adhere to a Code of Conduct, copies of which are available upon request. Employees of the United States District Court serve a one-year probationary period. The Federal Financial Reform Act requires direct deposit of federal wages for Court employees. All applicants must be United States citizens or eligible to work in the United States.

The United States District Court is a part of the judicial branch of the United States government. Although comparable to the executive branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, Court employees generally are not subject to the many statutory and regulatory provisions that govern civil service employment.

Benefits:

  • Accrual of paid vacation and sick leave days, based on length of service, and ten paid holidays during the
  • Participation in pre-tax benefit programs (Health, Dental, and Vision Insurance programs; Flexible Spending Accounts; Commuter Reimbursement Benefit).
  • Available group life insurance and long-term care
  • Public Transportation Subsidy.
  • Participation in the Federal Employees Retirement System (FERS).
  • Thrift Savings Plan (with employer matching a percentage of employee’s contribution).

Application Process: To apply for this position, qualified applicants should submit: 1) a résumé; 2) a cover letter addressing qualifications and relevant experience; and 3) an application, Form AO 78, Federal Judicial Branch Application for Employment, (available via the following link: http://www.uscourts.gov/forms/AO078.pdf). The completed package should be submitted electronically or via mail to: United States District Court, Attn: Human Resources Manager, Vacancy #19-27, 75 Ted Turner Drive, SW, Room 2013, Atlanta, GA 30303-3338. All applicants will be screened to identify the best qualified and most suitable candidate. Only the best qualified candidates will be invited for a personal interview. Interview and relocation expenses are not reimbursable.

The United States District Court is an Equal Opportunity Employer.

Job Type: Full-time

Salary: $47,660.00 to $85,110.00 /year

Experience:

  • relevant: 2 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • Atlanta, GA (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Team-oriented -- cooperative and collaborative