- High School Diploma or GED
- Customer Service
- Microsoft Office
Under the direction of the Crerar Access Supervisor, the Crerar Circulation Assistant is responsible for all manner of duties related to Access Services, Circulation, and locating items in the bookstacks. This position will handle a variety of questions and requests from patrons relating to their library account and access to the library, as well as general information about the Library and University campus. The position involves interactions with other library and University staff and departments. Responsibilities require a high level of communication and organizational skills, as well as independent action and thoughtful judgment.
Work Schedule: Sunday: 8:00 am – 12:30 pm; Monday – Wednesday: 7:30 pm – 12:00 pm (5:30 pm – 10:00 pm Interim Periods); Saturday: 8:00 am – 2:30 pm (24 hours/week)
Performs all routine and advanced Circulation functions, including training and overseeing student staff in the absence of a supervisor.
Explains and upholds library policies and procedures.
Provides access to the library for all eligible users, including unaffiliated visitors who meet specific criteria.
Assists patrons in finding material from the bookstacks, including minor troubleshooting problems with mechanical shelving. Sorts and shelves books when necessary.
Prepares books to send to other libraries, processes course reserves, and scans material as requested by supervisory or other library staff.
Provides other general help as necessary, such as campus directions, copy assistance, and creating temporary or emergency signage.
Provide strong customer service, including the ability to handle difficult situations with tact, discretion, and patience
Communicate effectively and respectfully
Identify priorities and perform timely work independently and as a part of a team
Maintain a reliable schedule, providing generous advance notice for anticipated absences, and as much notice as possible for unanticipated ones
Act consistency, without bias, and in accordance with library policies
Education, Experience, and Certifications:
High school diploma or equivalent required.
Customer service experience in a fast-paced library, retail, or similar environment required.
Previous library experience or an equivalent combination of position related education and experience preferred.
Good verbal and written communication skills required.
Excellent customer service skills required.
Demonstrated critical thinking and problem solving skills utilizing appropriate resources to resolve issues required.
Demonstrated attention to detail and accuracy required.
Demonstrated ability to work independently and as part of a team required.
Demonstrated ability to work on multiple projects simultaneously, set priorities, and meet deadlines required.
Ability to develop and maintain collaborative relationships with diverse constituencies required.
Technical Knowledge or Skills
Ability to learn a range of position-related software applications required
Working knowledge of Microsoft Office or similar software preferred
Working Conditions and Physical Requirements
Ability to move and lift up to 50 lbs
Ability to use computers extensively for 4 hours or more
Ability to sit or stand for 2 hours to 4 hours
Ability to reach up and bend down while retrieving books
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
Pay Range: $16.24 - $18.96
Please refer to Additional Requirements to see the pay ranges
Scheduled Weekly Hours
024- Local 743, I.B.T. Clerical
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
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