Driver's License Clerk - Customer Services Specialist Intermediate

State of Minnesota - Plymouth, MN3.7

Full-time
This position exists to promote public roadway safety by the administration of prescribed vision screening, knowledge, oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is also responsible for conducting all inside office procedures while driver examiners are administering skills tests outside of the office.

Major Job Duties:
To conduct driver license examinations including knowledge and oral tests and vision screening. Also includes accepting various types of applications, accepting monies, issuing receipts, and taking photos for licenses when assigned to a location with a camera workstation. This position may require travel from one work location to another. Employee must provide transportation arrangements between locations.

Qualifications

Minimum Qualifications:
Ability to communicate with others and understand information; read, write and respond to customers in fluent English.
Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.
Ability to provide in-person customer service in a high volume, stressful environment.
Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).
Typing-Keyboarding skills.
Data entry skills sufficient to enter data onto paper forms and computer entry screens.
  • As part of the interview process, candidates will be administered a 25 question, multiple choice exam on customer service skills, money handling, attention to detail and basic driving laws.
Preferred Qualifications:
1. Face to face customer service experience in a business with high volume customer traffic within the last five years.

2. Cash handling experience.

3. Ability to problem solve while working independently.

4. Experience with basic office equipment and Internet.

5. Ability to pay close attention to detail.

6. Foreign language skills.

7. Legible penmanship.

8. Excellent attendance and dependability.

Physical Requirements
Employee must be able to communicate effectively with others and understand information clearly. Must be able to transfer and position self, as well as maintain a stationary position for extended periods of time during a full shift. Must be able to maintain a professional demeanor and handle stress associated with continuous public contact.

Additional Requirements
Per the Minnesota Department of Public Safety Pre-Employment Background Check Policy No. 4060 all bidders must submit to a background check prior to employment. The background check will consist of the following components:

1) A criminal history check

2) Reference checks

3) Credit check

4) Driver’s License check

5) Fingerprinting (EDL)

6) US Citizenship check

Application Details

Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

How to Apply
Click “Apply” at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact
If you have questions about the position, contact Anna Marie Harper at anna.harper@state.mn.us or 651/201-7385.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.