Who we are.
Workwell Technologies is an industry leader focusing on helping small businesses organize and streamline their timekeeping management. In other words, we leverage versatile technology backed by cloud-based services to offer enterprise-quality time and attendance to every business, no matter their size.
We provide exceptional customer and technical support for our innovative cloud-based solutions via phone, chat, and email to all our customers.
We’re a multi-faceted bunch with a wide range of skills and interests, and we pride ourselves on our commitment to having a proper work/life balance. We believe in respect and individualism. We’re a highly collaborative team with a collectively strong work ethic. If you think you’d be a good fit, then we’d love to hear from you!
What you'll be doing.
- Shape the best possible customer experience for every single customer.
- Actively listen to customers, understand their issues, and effectively communicate written or verbal solutions.
- Display your knowledge through practical problem-solving that will require creative, resourceful, and conceptual thinking.
- Identify software issues and adequately document the symptoms for our engineering team.
- Document customer interactions and solutions in our Zendesk ticket system.
- Quickly learn new software, hardware, and related concepts.
- Document and contribute to improving our internal processes and systems and customer interactions.
- Help improve our user & customer-facing documentation and guides.
Skill or qualifications that would be beneficial.
- Care genuinely about customer support and its role in making a customer-centric team successful.
- Previous experience supporting SAAS products or web applications.
- Understand the Internet and how it works. Ideally, know small business networking concepts such as DHCP, DNS, routing, and basic firewall rules.
- Have prior experience doing live customer support by phone or chat and know how to do it well.
- Know when to ask for help.
- Explain technical problems succinctly and clearly.
- Exceptional communication skills.
- Able to relay technical information to non-technical audiences in verbal and written form.
What we bring to the table.
- 100% remote position, you must reside in CA, OR, WA, TX or AZ.
- All equipment needed to do the work, including laptop, monitors, and test devices.
- A comprehensive training program preparing you for excellence.
- Unlimited vacation policy (All employees are required to take time off).
- Monthly stipends for cell phone and Internet expenses.
- Sick time and paid parental leave.
- Health, vision, dental benefits.
- 401k
- A progressive, passionate, and inclusive work environment.
- Employment Type: Full-Time, non-exempt
Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the job's duties, the incumbent is required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by the job include spending extended hours in front of a computer screen.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you reside in one of the following states: California, Oregon, Washington, Texas or Arizona?
Location:
Work Location: Remote
