Full Job Description
10 years of experience, working in the enterprise technology sector.
Experience building global customer communities.
Experience developing and scaling global programs, from inception to deployment and ongoing support.
MBA, or equivalent practical experience.
Multidisciplinary management experience, including profit and loss leadership, sales, product management, business development, marketing, operations, and HR.
Understanding of cloud technologies, products and the market landscape.
Ability to multitask and advance activities across concurrent workstreams, with the ability to work towards goals in a fast-paced environment.
Ability to turn ambiguous information and unstructured problems into insights, plans and recommendations.
About the job
Our customers are at the heart of everything we do at Google Cloud and we recognize that the collective power of our customer base can be extraordinary. To bring that power to life, Google Cloud is partnering to create an Independent Customer Community, whose mission is to serve, educate and create connections. Through this forum, we will provide early and exclusive access to our strategic roadmaps and our experts - because we know that together we can further improve and grow.
As Head of the Google Cloud Customer Community (C2C), you will act as the liaison. You will be a member of the Go-to-Market Strategy and Operations team and you will be at the heart of the growth engine inside Google Cloud. The GTM Strategy and Operations team is the backbone of the sales organization, providing accurate, relevant, timely, growth focus actions and insights to help engage our field leadership, sellers and partners to increase our win and growth rates. On a daily basis, you will work directly with senior stakeholders both internally and externally, translating customer feedback into actionable initiatives and plans.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.
Design and drive the launch of C2C towards an optimal business structure for continued and rapid growth.
Manage the daily operations and business performance of core services by close partnership and cross-functional collaboration.
Serve as a strategic advisor both to internal stakeholders and to our customers.
Become both the voice of Google Cloud for our customers and the voice of the customers internally. Build meaningful and trusted customer relationships to deeply understand their unique needs and find ways to package, scale, and deliver the value of C2C.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.