Full Job Description
The primary responsibility for a Tour Bus Operator is ensuring the health, safety and welfare of passengers during bus tours. A Tour Bus Operator should be patient and level headed in order to deal directly with customers and members of the public – transporting passengers around our routes. This individual is...
- Engage cruise passengers in a friendly and welcoming way.
- Complete the interaction with phenomenal enthusiasm and friendliness.
- For many of our customers, this is their first time exploring the city and they may have many questions, we want our Drivers to provide excellent service answering questions, whether it be about our tours, attractions we offer, maybe even directions to eateries and famous icons.
- We turn tourists into explorers and our Double Decker Drivers are in some cases the first part of the Big Bus Story for our customers. First impressions are important so we expect our team to be properly groomed and look professional.
- Let’s face it, this is a forward facing people person job. We want an individual who knows how to connect with people; Being entertaining and humorous is a BIG plus.
- We are always entertaining, delivering information with Flair. A natural communicator with a positive attitude is a must. We want people to enjoy every interaction with Big Bus.
- We are a BIG operation and in order to be successful we need professionals who will be dedicated to this role, how? Be here on time and in uniform, ready to work.
- We are also a team and we have to work together with, the Leads and Port CSR’s to make the experience flawless for the customer.
Key Areas of Accountability and Responsibility:
- We are relentlessly pursuing the quest to be the No. 1 thing to do in every world famous city and in order to do that, we want Drivers who are always looking for ways to serve the passenger and fellow team members.
- We want proactive, self-starters who are naturally driven to outperform themselves, the competition and maybe their colleagues in friendly competition.
- Pick up and set down customers at our licensed bus stops and ensure the safety and well-being of passengers while on Tour or when they board and exit a bus.
- Comply with all road and safety regulations and ensue these are followed; report any traffic violations immediately; immediately report all incidents/ accidents to your manager.
- Comply with regulations issued by FMCSA & DOT Regulations such as;
- Procedures for Transportation Workplace Drug and Alcohol Testing Programs, DOT physical, and a background screening. Overview of 49 CFR Part 40:
- Speak and read English well enough to converse with the general public, understand highway traffic signals, respond to official questions, and be able to make legible entries on reports and records;
- By experience, training, or both, be able to drive the motor- coach/ Bus safely;
- Possess a valid medical examiner’s certificate;
- Have only one valid commercial driver’s license (CDL) and this CDL must have a passenger endorsement;
- Provide his/her employer with a list of all motor vehicle violations or a signed statement that driver has not been convicted of any motor vehicle violations during the past 12 months;
- Must be able to qualify for 19-A road testing & not be disqualified from operating a motor- coach/Bus by 19-A system.
- Comply with the traffic laws and company regulations regarding the use of mobile phones, no smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
- Follow company procedures in the event of breakdowns, accidents or emergencies; in the event of an accident, right away verify AVL, assure that medical emergency procedures are followed; complete a written accident report, this must be completed and handed back to the Traffic Manager before the end of that day’s duty.
- Provide a high standard of customer service: treat customers, colleagues (and anyone else you come in to contact with whilst representing the company) in a courteous and professional manner, be alert, careful, considerate and helpful at all times.
- Use ramps as required allowing access/egress to the vehicle by disadvantaged (disabled/elderly) or mobility impaired customers.
- Assist with ensuring that groups of adult/child ratios are maintained on the bus.
- Greet passengers, sell tickets and check tickets.
- Give customers on the bus any information that may help them during their journey. Examples would be telling customers the best stop for their destination, road closures & diversions.
- Carry out walk-around checks on the bus and complete a pre inspection report (DVIR) Driver Vehicle inspection Report, any faults found must be reported on the DVIR & Operations Manager.
- Ensure the cab area of the bus is kept in a safe and tidy condition at all times.
- Check that the communication device (e.g. two-way radio, language system) is in proper working order before each trip. The radio must be used in a professional manner for the purpose of conveying information to the AVL or seeking advice from a Point Controller.
- Ensure that the language system and microphone are in working order before each trip.
- Check the vehicle for lost property and hand any items found to the point controller.
- Must demonstrate an understanding of written and spoken speak English in order to communicate effectively with customers and colleagues; be able to read and comprehend health and safety information, company rules and regulations provided in the Employee Handbook, Operational and other information placed on noticeboards.
- Must have the ability to work effectively with people regardless of any protected characteristics; age, gender, race ethnicity etc. (further information contained within the company employee handbook).
- Must have the ability to work effectively and competently without close supervision.
- Must be punctual with an emphasis on your attendance.
- Must be an excellent multi-tasker
- Customer Engagement / Focus
- Communication Proficiency
- Personal Effectiveness
- Goal Oriented
- Team Oriented
- Ethical Conduct
- Be at least 21 years of age with a high school diploma, GED or equivalent.
- Must hold a valid PCV Licence and have no more than 4 penalty points (Licences are checked through an external agency)
- Must have a clean certified driving record and be able to bring your MVR to the interview with a 5 year driving history. Driving record must be 30days current to interview date.
- Must have a valid driver’s license for at least 2 years before obtaining your CDL Permit.
- Must pass insurance verification
- Must be able to complete driver training.
- Must be able to work in all types of weather.
- Sit for extended periods of time.
- Move up and down stairs easily.
- You must hold a full United States driving license, or valid for the group/category of the vehicle to be driven, which you must submit to the company for inspection before driving a company vehicle. Driving licenses must be carried at all times and must be available for inspection at any time whilst on duty.
- Any matter which might affect your eligibility or fitness to drive, or which may invalidate our motor vehicle insurance cover, must be reported without delay to the company. These will include penalty points, endorsements, and suspension, disqualification from driving, actions/prosecutions pending, or any health conditions or treatment which might affect your fitness to drive.
- Failure to provide your driving license at the company’s request, without a valid reason, may result in disciplinary action being taken against you.
- In the event that you lose your driving license or are unable to drive for some other reason (e.g. refusal of insurance), you must make your line manager or HR aware of such circumstances immediately they arise.
- Any medical condition, including taking prescribed drugs to address a medical condition, which may have an effect on your ability to drive, must be reported to management, stating the condition and drugs prescribed. We reserve the right to inform the DVLA of any such illness that may affect your license.
Driver Certificate of Professional Competence (CPC)
- All drivers must comply with the CPC and provide their Driver’s Qualification exam & medical Card when requested.
- Our scheduled tour buses operate under FMCSA drivers’ hours’ legislation. It is the responsibility of the post holder to have knowledge of and adhere to these rules.
Big Bus Benefits:
- Must have a flexible schedule.
- Each employee will be required to bid a shift which includes weekdays, evenings, and weekend’s shifts.
- Paid Training
- Starting salary $18.00/hr and up to $20.00/hr +, by earning commission
- Paid health benefits, along with flexible work schedules.
- Paid Vacations and Holidays
- Attendance Bonus Program
- Employee Referral Program
- No Experience Needed!