Groups Sales Reservationist

Roberts Hawaii - Honolulu, HI3.8

Full-timeEstimated: $39,000 - $50,000 a year
POSITION SUMMARY: The Group Sales Reservationist is responsible in conjunction with Sales Manager or Representative for the overall coordination of groups for Agency and non-agent contracted programs. Handles all reservations aspects of a group. The contracted programs range in size from 1 - 1,000+ attendees. Services provided include, but are not limited to, working closely with the Sales Manager or Representative responsible for the group, answering inquiries, providing quotes, confirming orders, typing contracts, coordinating with in-house transportation and staff services and client correspondence relating to reservations and other group reservation functions. Incumbent may perform any or all of the following: -Ensure prompt, efficient reservation service is given for the booking of group reservations -Demonstrate good organizational skills to keep multiple elements in order -Receive inbound calls of inquiries and reservations -Follow up on calls, inquiries, tasks, etc -Accurately input group reservations in the proprietary computer system -Maintain working knowledge of island locations, routes, venues and its policies -Maintain accurate records of group service files -Assist Manager with data inputting for forecasting and similar reports -Effectively work with Sales Team to execute and manage the contracted program on site -Check and process orders received via phone, email, fax, sales managers and or any other source -Book and reconfirm all outside vendors (Non Roberts Products) -Reconfirm reservations information with customer via phone recap, email or fax -Effective use of the company proprietary system for service orders and reports (Fare Harbor, Hudson, Coach Manager and Lapaki) -Provide logistical expertise of routes and venues -Create and maintain all required materials necessary for the onsite execution of program(s) -Support function for Sales Managers -Adhere to all company and department policies, procedures and deadlines -Meets with agents before and after contract development. -Be able to provide guidance with routing, locations, vehicle restrictions, and requirements for group itinerary -Responsible for coordinating group tours and itinerary based on information collected from the client -Effectively communicate and responds to clients request for quotes on transportation, and other related services -Collects payment, reconciles orders, creates and closes files. -Able to process al payments, refunds, commissions and gratuity -Develop and optimize client relationships for potential future business -Coordinate, negotiate and confirm arrangements and contracts with suppliers -Perform other related duties as assigned or requested

High School Graduate or equivalent required
Must have at least 3 year of experience in tours or hospitality in Hawaii
BS in Business Administration or Tourism and Hospitality preferred (will consider equivalent work experience, or a combination of education and experience
Fluent in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
Must type a minimum of 40 wpm accurately
Excellent writing and interpersonal skills
Exemplary organization and time management
Ability to understand Western Motor Tariff (Barn Time, Minimum hours, and rates)
Ability to communicate clearly and work well in a team environment
Ability to continually provide stellar customer service
Ability to respond to inquiries from clients
Ability to prioritize work and meet deadlines
Ability to perform positively and accurately in a fast paced environment
Ability to creatively problem solve
Familiar with current industry trends
Flexibility to adjust to changing conditions while maintaining a positive attitude
Ability to work a flexible schedule, including weekends and evenings with long hours as required
Knowledge of general locations of all major islands (Oahu, Maui, Kauai, Big Island)
This position does not provide relocation assistance.

Roberts Hawaii is an EO employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status. In addition, we offer full-time employees a very attractive benefits package including paid training, medical, vision, uniforms, paid vacation after 1-year of service, 401k, ESOP, flex spending account, supplemental insurance & generous employee discounts. Many of these benefits are provided to part-time employees based on position and eligibility requirements.