Technical Support Representative – Work at Home

Asurion - Phoenix, AZ (30+ days ago)3.7


Our Technical Support Representatives are the front-line support for more than 300 million customers. As a Technical Support Representative, you will:

Maintain exceptional customer service while providing technology solutions for customers’ inquiries about hardware, software OS, apps, and compatibility
Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS
If you can identify with the following, then Asurion wants you!
Are you a tech-curious person?
Can you put the customer first?
Are you a team player?
Are you dedicated to problem resolution?
Are you patient and possess exceptional/empathetic listening skills?
Can you adapt your knowledge to unfamiliar situations?
Do you approach challenges with a positive attitude?

Work at Home Requirements:
High speed internet
Minimum download speed 6.0Mbps and minimum upload speed of 786 Kbps
Basic analog landline telephone service
A distraction free work environment without any conflicting responsibilities during your scheduled work shift
Must be able to work in our brick and mortar facility for the first 3 weeks of employment prior to transitioning home.
Only employees in good standing at the end of those 3 weeks and that can meet the home technical requirements will be considered to work from home.
Equipment will be provided for business purposes only

Why Asurion?
At Asurion, we don't just redefine—we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life’s Operating System.

We began by establishing a culture that rewards results and isn’t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive.

The only thing we’re more passionate about than technology is our people.

Being awarded Top Place to Work for the last 4 years in a row means we provide a casual, fun work environment and a comprehensive benefit package including:

Multiple health coverage plans to include medical, vision and dental
Vacation time
Holiday pay
401K
Collaborative culture
Career advancement opportunities
Operates with integrity through teamwork and community outreach
Active coaching that empowers employees to reach full potential

Minimum requirements:
High school diploma or GED
Flexible to work all shifts as required (evenings, weekends, and holidays)
6 months of previous customer service experience
Pass pre-employment assessment
Willing to submit a pre-employment background investigation and drug screen
#APPLINK SOL5 CUSTOMER SERVICE; CALL CENTER; CUSTOMER CARE; HELP DESK; PHONE SALES; INBOUND; OUTBOUND; RETAIL; AGENT; RESERVATION; PTO; BENEFITS; VERIZON; T-MOBILE; AT&T; METRO PCS; CRICKET CUS02919 | Phoenix | Arizona | US | 2018/08/08