Conversational AI Content Strategist

Bank of America - Boston, MA

Job Description:
As a member of our XD AI team you will

Work on Erica, Bank of America’s conversational commerce platform. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. We’re a new and growing group looking for curious, action-oriented teammates who can pivot quickly and wear many design hats.

We’re looking for a talented content designer/content strategist to drive end-to-end product ideation and conversation design with brand flair. You’ll deliver detailed content matrices under tight deadlines, support your teammates with peer review/editing, and actively grow our content style guide and content inventories (voice, tone, lexicon, etc.).

You’re a person who has (required skills)

5+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR
A portfolio with content-first design examples that represent how content drives the end-to-end user experience
A track record of applying strategy, user-centered approaches and insights to your work
An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
Experience delivering detailed copy decks, including edge cases, versioning and metadata
Flawless grammar and syntax; ability to embody the brand tone and voice
A knowledge of design principles, standards and UX best practices
Strong proficiency in Microsoft Excel (we use large, complex spreadsheets to develop copy)
Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders

You might be an ideal candidate if you:
Are a self-starter with solid organization skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change
Actively engage at all points of the product lifecycle from concept creation to launch
Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem, brand voice and platform strategy
Collaborate and builds rapport with design, product and tech partners in an agile environment
Work onsite in a local office and collaborate with teammates across the country using tools like Mattermost and Webex (occasional travel)
You’ll be better prepared if you have (desired skills)

Bachelor’s or Master’s degree in a writing-related discipline
Project management experience
Experience working with documentation and content management tools (e.g., Jira, Confluence, Oculus, MS Office, SharePoint, etc.)
Financial or similar industry experience
Agile experience
Script writing or experience for other media such as TV/cinema/radio
Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints
Familiarity with Mac and PC
We’re a culture that

Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

1st shift (United States of America)

Hours Per Week: