Service Desk Agent (Level 1)

Brandt Information Services, Inc. - Thomasville, GA (30+ days ago)4.2


SERVICE DESK AGENT

Part Time: 15-29 hours per week
Starting Pay: $9-$11 per hour depending on experience

Join a progressive technology firm serving state wildlife agencies as a Service Desk Agent supporting customers via telephone with hunting and fishing licenses and applications. Brandt Information Services, headquartered in Tallahassee, Florida, is looking for energetic and enthusiastic Service Desk Agents to join our team at our new location in Thomasville, GA. This opportunity will allow you to use your professional and people skills to grow into new roles and responsibilities.

Responsibilities:
Providing callers with application/website support and basic troubleshooting.
Providing Point of Sale agent callers with basic hardware and application troubleshooting including internet/connectivity, site access, user account management/password resets; technical site errors/issues, and more.
Accepting inbound phone calls from customers interested in purchasing hunting or fishing licenses.
Answering basic inquiries about hunting/fishing regulation while navigating the state wildlife agency website.
Processing license/permit sales for customers following issuance requirements and procedures.
Assisting with license fulfillment.
Other responsibilities as assigned by a supervisor.

Requirements:
This position requires critical thinking, strong computer and internet skills, professionalism, strong written and verbal communication skills, and great customer service. All applicants are required to take a customer service skills test and a basic computer literacy test.

Experience in customer service and/or call center experience preferred but not required.

Location:
Thomasville, GA

Growth and Opportunity:
Brandt takes pride in promoting from within. Personnel from this role have continued on to careers in information technology, web development, software development, network support, business development, marketing, human resources, and administration. Brandt offers continuing educational seminars on a variety of topics from leadership to Microsoft office to web development. In depth training on hunting/fishing seasons and event and regulation requirements.

Brandt Information Services, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.