Quality Manager

CE Power Engineered Services LLC - Westborough, MA

Full-time
CE Power is a leading independent provider of outsourced power system engineering, project management, testing, and maintenance services that enhance the functionality and reliability of the electric grid. CE Power provides its services to electric utilities and industrial companies, and to certain commercial clients with critical power applications such as hospitals and data centers. CE Power’s services are delivered with the core business values of honesty and safety for employees, customers, and suppliers. CE Power is committed to being the leading-edge service provider to ensure asset integrity for new and existing electrical power systems.

Power your future by becoming our Quality Assurance Manager. Our Quality Assurance Manager is responsible for ensuring that the products and services produced by the four (4) product lines organizations (PES, PEG, Field Services, and LES) meet the established standards of quality as documented in company level policies and procedures. Assures consistent quality of project outcomes by collaborating with line management to design and validate effective processes; manages organizational documentation; leads the Incident Analysis process and uses the results of this process to drive continuous process improvement; and manages quality staff.

They are responsible for, but are not limited to:
Accomplish quality supervisory objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicate job expectations; plan, monitor, appraise, and review job contributions; plan and review compensation actions; enforce policies and procedures.
Develop and manage a quality budget, annually, to support routine activities, performed by the Quality team, and any improvement initiatives planned for the year.
Build, direct, manage, and ensure implementation and effectiveness of the CE Power Quality program. Create and maintain an overarching quality strategy in collaboration with the Director of Quality, Qualus Power Services.
Achieve quality operational objectives by contributing information and analysis to strategic plans and reviews.
Meet routinely with operational and project management to address quality issues and improvement opportunities.
Collaborate with the Training team to design and administer Quality Fundamentals and advanced quality training for CE Power employees. Anticipate focused quality skills for individuals as required by their assignment. Provide specialized training as appropriate.
Manage all CE Power organization policies and procedures (and other supporting documents) in a controlled document library accessible to all CE Power employees (all functions within the organization). Collaborate with all leadership functions to monitor and verify policies and procedures for currency and accuracy.
Maintain a Master Document Index consisting of business practices, standards of performance, policies, procedures, and supporting documents.
Generate and maintain Quality policies and procedures. These shall include provisions for incident analysis, corrective and preventive action, and the establishment of key performance indicators (KPIs) to measure the health of established process. Quality policies and procedures shall align with Qualus level strategy and quality standards as established by CE Power client and/or prevailing industry standards.
Lead the incident analysis process within CE Power using AERO practices and methods.
Interpret and implement quality standards as identified by client or recognized industry groups.
Facilitate continuous process improvement activities, utilizing lean six sigma concepts, practices and tools, to increase business efficiency.
Maintain and improve project quality by completing project, company, system, compliance, and surveillance audits and investigate customer complaints to drive process enhancements, new/improved methods of training and client satisfaction.
Prepare, analyze, and report (quarterly basis to leadership) on systemic issues and trends to identify and provide recommendations on opportunities for improvement.
Update job knowledge by studying trends and developments in quality management; participate in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
We're looking for professionals with the following qualifications and skill sets:

Bachelor’s degree preferred
Certifications an advantage including Manager of Quality/Organizational Excellence, Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma Black Belt
Quality inspection, auditing and testing experience
Experience with implementation of corrective action and Root Cause Analysis programs
Product or industry-specific experience
Strong computer skills including Microsoft Office and databases
Knowledge of Quality Assurance tools, concepts and methodologies
Knowledge of relevant regulatory requirements

HIGHLY DESIRED SKILLS:
Strategic focus
Systems approach to process integration
Mastery of preventive and corrective action
Supervisory experience
Attention to detail
Communication skills - verbal and written
Data collection, management and analysis
Problem analysis, problem solving, and process improvement
Planning and organizing
Judgment and decision-making
Customer service orientation
Teamwork
CE Power values their employees and provide you total compensation that is beyond salary. Full-time and part-time team members, receive the following benefits:

Medical, Dental and Vision Insurance starting the 1st of the month after employment for our employees and their dependents
Paid Time Off- We value work-life balance; so much so, we have a CE Power Fundamental reflective of this: Live a Healthy Lifestyle. We’re a family-friendly company and we recognize the importance of spending time with loved ones
401(k) Matching
Company paid Short Term Disability (STD)
Life Insurance- Basic Life Insurance is offered to our employees at no cost.
Continuing Education
Apply now and transform your career with CE Power!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.