Client Solutions Specialist

Assured Environments - New York, NY (30+ days ago)3.7


Job Title: Client Solutions Specialist

Job Description: Client Solutions Specialists are responsible for overseeing client and service relations within a specific region. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments to schedule and provide services, entering service requests into the database, and updating account information.

Requirements (include but are not limited to):

  • Acting as the liaison between clients and technicians
  • Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.
  • Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.
  • Receiving and processing service requests in conjunction with the Service Department.
  • Scheduling repeat services and special service requests for clients
  • Addressing inquiries of the field personnel
  • Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Thoroughly documenting customer interactions to ensure accurate tracking and analysis.
  • Analyzing problems and providing information and solutions.
  • Communicating customer complaints to the Operations Department.
  • Verifying and updating existing client information in the database

Desired Skills:

  • Multi-line phone system experience
  • Proficient in Microsoft office
  • Excellent interpersonal skills
  • Ability to use computers and learn company systems
  • Excellent verbal and written communication skills
  • Extremely organized and detail oriented
  • Excellent phone and email etiquette
  • Ability to manage multiple tasks and set priorities
  • Good conflict resolution instincts
  • Patience and good judgment with people
  • Limited knowledge of company services

Desired Experience & Education :

  • 2-5 years applicable work experience, preferably in call center and customer service roles
  • High school diploma required
  • College degree preferred

We believe our benefit package is the best in the industry and includes:
-ESOP (Employee Stock Ownership Plan)
-Employer paid Health, Disability and Life Insurance
-401K Retirement plan
-Paid Vacation, Sick and Holidays

Assured Environments is an Equal Opportunity Employer

Job Type: Full-time

Salary: $35,000.00 to $40,000.00 /year

Experience:

  • Customer Service: 1 year

Education:

  • High school or equivalent