The Branch Sales Manager is primarily responsible for leading a team of Sales Managers and commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of HDE's product lines (roofing, siding, windows, gutters, insulation, etc). The BSM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDE's product offerings. The BSM is also responsible for driving lead generation efforts in the stores through the sales team. The BSM is responsible for meeting and exceeding performance standards and financial metrics as it relates to timely completion of jobs, voice of the customer surveys as well as P&L responsibility. The BSM works in close partnership with the Operations Center Pod to move all jobs through the sales process and drive customer service. The BSM is responsible for the customer experience and ensuring the sales team delivers excellent customer service.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%-Manage team of Sales Managers who directly supervise Sales Consultants. Responsible for hiring, training, coaching/mentoring, performance management and termination of SM's and their respective team of SC's.
25%-Responsible for setting the standard for customer service, owning the customer experience and resolving escalated customer issues.
20%-Responsible for meeting/exceeding performance standards related to gross margin, installed revenue, timely installation and voice of the customer, etc.
15%-Manage the sales process for the branch in partnership with the Installation team and Operations Center.
15%-Driving store connectivity by building and maintaining relationships with store management and associates, and continuously updating/training them on HDE's product offerings.
NATURE AND SCOPE
Position reports to Division Director.
Number of Direct reports 5+
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 8 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Construction/home improvement industry experience.
Prior experience leading a commissioned sales force.
Knowledge, Skills, Abilities and Competencies:
Excellent communication skills.
Strong time management and organizational skills.
Strong negotiating skills.
Strong business acumen.
Proven problem solving and multi-tasking skills.
Collaborative leadership skills where strong value is placed on partnerships.