- High School Diploma or GED
- Front Desk
- Customer Service
- Microsoft Office
- Human Resources
- Retirement Plan
- Disability Insurance
- Life Insurance
The Employees Retirement System of Texas (ERS) administers the retirement and group health benefit programs for the employees and retirees of State of Texas agencies and some higher education institutions. These benefits contribute to the financial security and overall well-being of State of Texas employees, retirees and their families and help to make Texas a great place to live, work and visit. Our Customer Benefits (CB) Division is looking for an experienced Receptionist to perform advanced customer service work that involves coordinating external customer service support and receiving and responding to public inquiries for information and/or state services. The Receptionist is the first point of contact for all visitors to the ERS building, works in a fast paced environment, and be a relationship-builder within a diverse workforce.
Essential Functions includes, but is not limited to:
Serves as receptionist for the agency. This includes receiving and processing visitors, discreetly authenticating their identity and notifying appropriate staff of their arrival.
Responds to external customer inquiries. Educates ERS members regarding state employee benefits programs and online tools, and accepts and ensures forms and payments related to ERS matters are accurately processed and routed.
Responds to internal customer inquiries. Initiates service requests and reports suspicious or inappropriate activity in the lobby or adjacent areas.
Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.
Coordinates the entry of visitor information into various databases.
May develop and conduct training on front desk programs/processes.
Develops and maintains operating procedures and guidelines.
Explains rules, regulations, policies, and procedures concerning various benefits and services.
Maintains supplies, forms and publications needed at the reception desk.
Serves as back up to answering incoming calls for Executive Office.
Required Minimum Qualifications
Graduation from an accredited senior high school or GED equivalent.
Three (3) years customer service experience in a professional office environment, identifying and resolving issues one on one with customers.
Two (2) years’ experience performing receptionist duties accurately and efficiently (multi-tasking) in a public environment, servicing a diverse population of people having varying levels of knowledge and education.
Two (2) years’ experience managing complex personal/confidential customer interactions discretely in a public setting.
Two (2) years’ experience applying and explaining complex laws, rules, policies and procedures.
Three (3) years’ experience using Windows based computer software, including Microsoft Office and Internet Explorer.
Experience in human resource related field including health insurance, life insurance, disability insurance, retirement plan or other employee benefits.
College or professional coursework in human resources, insurance, retirement plans or other employee benefits.
Ability to type at least 45 words per minute.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
Other Information: Work is performed in an office environment. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to firstname.lastname@example.org.
Military Occupational Specialty (MOS) Codes
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources at email@example.com with questions or for additional information.